Erik Brito

  • Houston US-TX
Erik Brito





•      Bilingual English/ Spanish: speaking, reading, writing

Dealer Management Software

  •   ADP, ATMS, X-Time, Word, Excel, Outlook  

Social Media Manager

Efficient using social media to promote businesses in a proactive manner.

Work experience

Work experience
Aug 2012 - Mar 2013

Internet Sales

Texas Direct Auto

•Sold 8 cars in one day

•Specialized in selling high end exotics Audi R8, Acura NSX, Porsche

•Responsible for the worlds largest eBay motors store

•Surpassing Internet vehicle sales sold 56 vehicles in one month  

•Providing excellence in customer follow up before and after the sales process

•Providing both Internet and telephone customers with extensive product knowledge on all makes and models

•Assisting clients with queries regarding all vehicles

•Ensuring clients are provided with outstanding vehicle detailing and delivery

•Performing world-wide shipments of all makes and models

•Specializing in DMS software

•Attending training courses regularly

May 2010 - Jul 2012

Internet Sales

BMW of Houston North

•Responsible for Internet vehicle leads and sales

•Provided consistent Internet sales of 25-30 vehicles per month

•Recognition as the Number 1 performer in the Internet Sales Department

•Received recognition for the highest standard of customer service

•Provided customer vehicle quotes in a timely and professional manner

•Assisted customers with queries regarding BMW products

•Skillful in negotiating tactics with customers

•Specialized in Compass Customer Database

•Performed above-standard customer telephone Internet sales service

Service Loaner Administrator

Promoted to Internet sales

•Responsible for managing 2 million dollar loaner vehicle fleet

•Reduced company’s gas expenses to zero within two months of employment

•Eliminated third party rental car usage from $3,000 a month to zero

•Minimized liability for the company on damaged loaner vehicles

•Kept track of loaner count days a vehicle is out

•Maintained a high utilization rate for profitability in the Service Department

•Ensured vehicles are serviced regularly

•Obtained proper credentials from the customers

•Organized Loaner Contract files on a daily basis

•Performed vehicle walk around with customers

•Provided readily cleaned vehicles

•Trained part-time Loaner Agents to be proficient with software

•Received  recognition from Management for using service process efficiently

•Gained higher responsibility from Service Manager to write Service Repair orders

•Assisted Service Manager, minimized customer complaints by returning calls

•Created appointments through X-time Software

May 2008 - Feb 2010

Service Advisor

BMW West

•Highest sales for month end on a consistent basis

•Exceeded MOC vehicle flush sales goal; 45 in a month

•Exceeded tire sales goals 60 per month

•Recognized for consistent high Customer Service Index scores

•Cultivated client base of repeat customers

•Maintained a great customer follow-up

•Provided complete and accurate estimates to clientele

•Completed BMW Service Advisor Training 

•Performed fixed ops playbook daily

•Checked work in process consistently throughout the work day

•Advised clientele on care of their BMW

•Explained completed work upon pickup

•Maintained dealership prescribed standard for 3 hours per RO

•Handled minor customer complaints in a professional manner

•Interpreted warranty information and policies to clientele

•Worked Saturday’s voluntarily

Service Greeter / Payment Processor

Promoted to Service Advisor within a year of employment

•Provided excellent customer service

•Answered telephones and directed calls

•Responsible for relating messages to staff

•In charge of closing repair orders for department

•Balanced cash drawer and safe on a daily basis

•Scheduled appointments using X-time Software

•Ensured knowledge of staff movement in and out of the organization

•Provided information to callers in a professional manner

•Directed customers to correct destination


Aug 2003 - May 2005

University of Houston