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Work experience

Dec 2007Apr 2014

Account Manager


Built long-standing relationships with U.S. Bank customers by providing excellent customer service and maintaining thorough knowledge of all products.

Built customer trust and loyalty by proficiently answering customer questions; explaining policies thoroughly and fulfilling customer needs.

Served as a product and service expert. Promote a positive image of U.S. Bank with each customer every time.

Efficiently gathered customer information, identify financial needs and educate the customer on U.S. Bank products, services and programs.

Processed transactions and engage in sales while communicating professionally, clearly and confidently.

Performed services and account maintenance, adhering to U.S. Bank and Federal regulations.

Interpreted and accurately process customer requests and transactions according to guidelines.

Maintained established controls, such as identification procedures and all other pertinent verification, necessary to transact business.


Feb 2004Nov 2007

Cashier, photo tech

Rite Aid

Provided customer service to both internal and external customers.

Preserved customers confidential information.

Was able to move with purpose and a strong sense of urgency.

I worked weekends on a regular basis.

Worked day, evening, or night shifts.