Built long-standing relationships with U.S. Bank customers by providing excellent customer service and maintaining thorough knowledge of all products.
Built customer trust and loyalty by proficiently answering customer questions; explaining policies thoroughly and fulfilling customer needs.
Served as a product and service expert. Promote a positive image of U.S. Bank with each customer every time.
Efficiently gathered customer information, identify financial needs and educate the customer on U.S. Bank products, services and programs.
Processed transactions and engage in sales while communicating professionally, clearly and confidently.
Performed services and account maintenance, adhering to U.S. Bank and Federal regulations.
Interpreted and accurately process customer requests and transactions according to guidelines.
Maintained established controls, such as identification procedures and all other pertinent verification, necessary to transact business.