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Work experience

Management

Dollar Tree Stores

Customer service.

Increase sales.

Support store manager in daily operations.

Freight to floor.

Daily deposits.

Register audits.

Feb 2007Jun 2008

Store Manager

BlockBuster Video

Customer Service.

Drive Sales.

Reduce shrink.

Increase memberships.

Pre-sales.

Hire & train associates.

Scheduling.

Oct 2005Oct 2006

Store Manager

Tuesday Morning

Maintain customer relations.

Reduce shrink.

Took shrink fronm 10.7 to 1.67

Hire and train associate.

Scheduling.

UNload trucks.

Cleaned up a "problem" store, transformed store conditions.

Apr 1996Feb 2004

Store Manager

Eckerd Drug

Started as a part-time cashier.

Assisted manager in daily operations.

Maintain a positive p&l.

Reduce shrink.

Customer service.

Drive sales with private label.

Order.

Price changes.

Product freshness.

Hire and train associated.

Education

Business Adminstration

Strayer University