Ahmed Afify

Ahmed Afify

Technical Support Operation Specialist

  • Saudi Arabia, Riyadh

Knowledge & Experience

• Experience working in a team, collaborative environment.
• Knowledge of basic computer hardware.
• Experience with desktop operating systems including Windows and Mac OS X
• Good understanding of the organization's goals and objectives.
• Exceptional interpersonal skills, with a focus on rapport-building, listening,
and questioning skills.
Operational Management
• Field incoming help requests from end users via both telephone and work
orders in a courteous manner.
• Document all pertinent end user identification information, including name,
department, contact information, and nature of problem or issue.

Work History

Work History

Technical Support Operation Specialist

Mobily
Jan 2016 - Present

Technical Support

Mobily
Apr 2012 - Dec 2015

Ticketing Reservation

Al Fursan travel tourism
Mar 2010 - Mar 2011

Ticketing Reservation

Al Nawras travel tourism
Mar 2011 - Nov 2011

Education

Education

Certificate

Global Education

English  course 

Diploma

Russian Center

3D Max

Master

American University of  London

Major in COMPUTER ENGINEERING & NETWORKS

BACHELOR

American University of  London

COMPUTER SCIENCE