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Ahmed Afify

Technical Support Operation Specialist

Knowledge & Experience

• Experience working in a team, collaborative environment.
• Knowledge of basic computer hardware.
• Experience with desktop operating systems including Windows and Mac OS X
• Good understanding of the organization's goals and objectives.
• Exceptional interpersonal skills, with a focus on rapport-building, listening,
and questioning skills.
Operational Management
• Field incoming help requests from end users via both telephone and work
orders in a courteous manner.
• Document all pertinent end user identification information, including name,
department, contact information, and nature of problem or issue.

Work experience

Technical Support Operation Specialist

Mobily
Jan 2016Present

Technical Support

Mobily
Apr 2012Dec 2015

Ticketing Reservation

Al Fursan travel tourism
Mar 2010Mar 2011

Ticketing Reservation

Al Nawras travel tourism
Mar 2011Nov 2011

Education

Certificate

Global Education

English  course 

Diploma

Russian Center

3D Max

Master

American University of  London

Major in COMPUTER ENGINEERING & NETWORKS

BACHELOR

American University of  London

COMPUTER SCIENCE