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Susan Paul

Agile Coach & Project Manager

Work experience


Project Manager & Agile Coach

Home Depot-Retail
  • Focused primarily on training the teams to write good user stories, prioritize the work based on business value and handling of the tasks by the team. Placed substantial efforts on team member role training, time-boxing and providing strong metrics for all players
  • Brought in Agile best practices such as time-boxing, continuous integration, code/design reviews, transparency, accountability, rally tracking, product visioning, technical debt reduction, self-management, empowerment and role training resulting in realized velocity improvement of more than 100%
OCT 2013SEP 2014

Business Analyst

LSG Sky Chef - Hospitality
  • Develop business architecture using requirements such as scope, processes, alternatives, and risks.
  • Analyze client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.
FEB 2012SEP 2013

Quality Manager

  • Acted as a focal point and leader to all quality related programs – Directed QA activities to ensure maximum quality and effectiveness.
  • Supervised and guided quality managers and departments to establish quality standards as per industry and market requirement.
JAN 2009FEB 2012

Program Manager

Siemens Metering Services-Energy & Utility Sector
  • Guided several departments in designing and developing projects through production stage.
  • Collaborated with management teams to deliver assigned programs – Developed group and individual timelines, assessed/identified potential bottlenecks in each project/program process.
  • Directed the recruitment process of key employees and the selection of consultants and outsource-vendors.
SEP 2005DEC 2008

Manual Tester ETL

AC Nielsen-Market Research
  • Organized Test Plan during initial phase of project, prepared test scripts, created Release note in Application Life cycle Management (ALM), setup/link Test Lab with release cycle, executed test cases and recorded results in ALM.
  • Wrote Structure Query Language (SQL) queries to check proper data population in application table and for data verification to perform Backend Testing against Oracle Database.