Dyan Fletcher

Dyan Fletcher

Summary

Seasoned results oriented professional that has acheived many career goals. Currently looking to expand on knowledge and experience in the Human Resource field that will implement the use of education within a team enviornment. Interests encompass all functions relevent to Human Resources.

Interest

Member of YYC Employment Equity Committee

Co-Chair of YYC Social Committee

Member of HRIA

Member of Prominent Praise Choir

Co-Director of Voices of Praise Youth Choir

Objective

Professional seeking a Human Resource position that will implement education in HR terminology, legislation, recruitment/selection, health/safety, training/development, and compensation/benefits

Work History

Work History

Project Coordinator

Calgary Airport Authority

- Develop, maintain relationship with managers, peers and vendors effectiveness of projects and understand their needs and ensure solutions provided meet their requirements

- Strengthen frontline support by way of consultation and advice for vendors, project managers and executives for a wide variety of construction projects

- Educate new hires on policies and procedures of department as well as duties of position

- Input of confidential information into company systems for specific vendors, managing sensitive issues while displaying sound judgment at all times

- Serve as a resource for the Finance department by researching and assisting project managers, co-workers, management and clients in determining best solutions for capturing contract data

- Establish effective strategic and operational partneships with management at all levels in the attainment of key business objectives

- Analyze large volumes of information and interpret findings, identify trends, troubleshoot and prepare recommendations to eliminate delays in project progress

- Manage and revise of vendor data files by performing monthly audits on active accounts to maintain and ensure integrity

- Ensure understanding and consistent application of company policies and practices through one-on-one communication

- Conduct WCB checks and report findings to management prior to final project payout

- Assist other members of the Finance team on various projects and initiatives to structure a positive work enviornment

Oct 2005 - Jan 2010

Aeronautical Reveune Billing/Deposits

Calgary Airport Authority

- Used in-house applications to bill all incoming aeronautical landings at YYC

- Efficienly handled customers inquiries and provided quick responses

- Corresponded with airlines and clients to pinpoint discrepancies and implemented working procedured

- Referenced balances against accouting receipts records to reconcile all revenues

- Posted data on computer by data entry daily to maintain up to date record of customer accounts

- Created monthly and quarterly cost recovery billings to recover money owed

Mar 2000 - Mar 2003

Records Controller

Spar Aerospace

- Edited documents before submitting them for approval in order to prevent documentation from being disqualified

- Reinforced all documents to be submitted to designated departments before expiry date

- Revamped documents to ensure all information were up to date and factual

- Tracked changes of documents, and highlighted modifications to upper management

- Operated copiers, scanners, computers and other equipment as required to perform assignments

Education

Education
Apr 2010 - Mar 2011

Introduction to Human Resources

Bow Valley College

Skills

Skills

Customer Service

Positive friendly manner and customer service approach that enables successful working relationships with peers, management and clients

Organization

Able to deal with multiple projects while maintaining attention to detail

Computer

Word, Excel, Powerpoint, Outlook, Internet Explorer