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Public sector

Work experience

Oct 2014Present

Senior Operations Manager

London SME

Driving operational improvements, maximising the value of the asset base of a £8 Million portfolio through the management of 7 direct reports ensuring a tight control on operational costs and service excellence. Responsible for monitoring and continually improving standards of the department’s performance and service delivery to our customers.


  • Managing a team of 6 key account managers and 1 Administrative Assistant
  • Negotiating & reviewing contracts, ensuring that they balance value and risk.
  • Establishing and implementing departmental policies, goals, objectives, and procedures.
  • Creating, managing and analysing performance data and other information.
  • Ensuring that capacity and capability are continually planned.
  • Encouraging, identifying and developing best practice strategy.
  • Ensuring compliance to all Environmental Health & Safety goals & objectives within the operations.
Dec 2009Oct 2014

Operations Manager

London SME

Responsible for managing all aspects of the operations within the cleaning division of the company which was valued at (£4 Million), through the direct management of 6 direct reports.


Aspects included driving operational improvements, through maximising the value of the asset base by ensuring a tight control on all operational systems and costs, through the continuous monitoring and review of service delivery standards, performance and best practice within the operation.




  • Full management of all H&S processes
  • Responsible for driving the growth of revenue and profit margins.
  • Responsible for all contracts with key stakeholders & clients.
  • Producing client & stake holder reports
  • Analysing operating costs and finding efficiencies
  • Staff development
  • Liaising with key strategic suppliers.
  • Motivating & providing strong leadership to all departments.
  • Identifying and managing risks, issues and dependencies.
Sep 2006Dec 2009

Quality & Sub Services Manager

London SME

Responsible for monitoring and reporting on the standards of all services delivered across the company portfolio which comprised of private and public sector clients through daily site quality inspections.


Produced and provided written reports to the senior management teams to ensure the agreed SLA were being achieved and delivered and highlighted any areas that required attention or concern.




  • Conducting quality audits and surveys.
  • Writing up evaluations and assessments
  • Managed all sub-contractors to ensure documented procedures and standards adhered too.
  • Managing service contracts & works undertaken
  • Upselling of services to clients through the review of specifications and service needs