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Elizabeth A. West

Communication Management Specialist

Work History

May 2015Present

Patient Encounter Specialist

UAB Medicine
Manage internal referrals from the scheduling pool for all providers daily. Manage external paper referrals received via fax within 48 hours. Schedule all new obstetrician appointment for assigned provider. Manage assigned providers bump lists (clinic schedule changes). Manage cancellation for same day clinic cancellations (in the even of an MD call-in) specific to the assigned provider bump list. Under general supervision and according to UAHSF established policies and procedures, provides a variety of specialized services in support of the operations of assigned clinic. May check in scheduled and add-on patients to the clinic, answer telephone and route calls, enter demographic, insurance and charge data into system. Check patients out of the clinic and perform patient follow-up as necessary. May perform other clerical duties relate to collection, deposit & recording of clinic revenue. Consistently demonstrates outstanding customer service to UAHSF patients, visitors, physicians, and staff.