A leadership role utilizing my skills and experience in which strong resource management skills and good judgment will contribute to growth and profits.
·Management professional with 13 years experience in insurance claims administration, policy development, sales and marketing.
·Astute financial analyst skilled in identifying and developing profitable solutions that save costs while increasing productivity.
·Adept marketing strategist; carefully researches market and draws on thorough knowledge of business and insurance demands to demonstrate superior ability to meet client needs.
·Top performing sales team member with a proven record of generating sales and delivering profits.
·Highly effective project leader recognized for getting the job done on time, within budget and with excellent results.
·Capable manager and decision maker who maximizes performance by driving accountability and achieving results through the development of strong networks.
·Outstanding communicator and diplomat who develops strong and productive relationships.
·Well developed computer skills and extensive training in team facilitation, corporate financial analysis and interpretation, management, customer service, partnership building, presentation techniques and communication skills.
1999 - Present
Self employed Certified Personal Fitness Trainer, certified by the National Strength and Conditioning Association.
1996 - 1999
Branch Claim Manager
CNA Insurance Companies Companies
Directed and controlled handling of $200 million in commercial claims annually. Teamed with other company representatives to sell commercial coverages. Closed sales through polished presentations to prospective clients. Managed staff of 58 claims professionals and clerical support staff. Interviewed, hired, trained and evaluated personnel.
- Led staff to achieve or exceed all 1996/97/98 financial and quality goals.
- Established policy and procedures to maximize effectiveness in large commercial account claim service (serving clients representing over $500,000 in annual business).
1996 - 1997
Director of Liability Claims
Directed commercial claims handling and oversaw general liability claims. Researched trends in claims handling to isolate problem areas, created and revised policy to maximize profitability.
·Project leader for installation, training and implementation of COLOSSUS, a decision support software system.
1993 - 1995
Regional Claim Manager
Created and managed New YorkServiceCenter. Directed claims administration and managed 69 claim professionals and support staff improving service to major commercial accounts nationwide.
·Achieved 4% savings under $3.5 million budget in first year, and 6% savings under $4 million budget in second year.
·Participated in generation of new business, resulting in 60% increase in client base.
·Led staff to successfully maintain 100% compliance with claim handling instructions, and full adherence to quality standards.
·Facilitated a claims team using Continuous Process Improvement (CPI), a reengineering method designed to maximize efficiency.
1992 - 1993
Managed a branch consisting of 25 claim specialists and support staff dedicated to thepersonal lines market.
1991 - 1992
Team member in creation of $33 million expense budget for the North Atlantic Region of CIC for the 1992 year, consisting of Underwriting, Loss Control, Sales and Claim functions covering New York and New Jersey locations.
1983 - 1991
Positions of increasing responsibility in marketing, claims adjustment and management with AT&T, Liberty Mutual Insurance Company and Continental Insurance Company.