Director of Operations
Technical leader as Director of Operations with a Six Sigma Black Belt.Proven success in developing and sustaining business opportunities at lowest cost and managing projects throughout the lifecycle. Goal oriented with ability to solve complex problems and deliver projects within cost, schedule, and quality requirements achieving customer delight.
Accomplishments
Business Leader
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Create business plan establishing and leading a service business performing CDMA Cellular Mobile Station – Base Station Interoperability test currently generating annual income of greater than $10M.
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Led an organization consisting of software and hardware development engineers, field deployment engineers, manufacturing, and marketing in support of Motorola’s Automatic Vehicle Location product resulting in growth of business from 5 to 90 customers over 3 years.
Six Sigma Black Belt
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Enlisting a cross functional team improving customer user documentation using DMAIC Six Sigma process resulting in a reduction of system outages and customer found defects, increasing customer satisfaction and yielding an annual savings of approximately $1M.
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Reduce system test first execution cycle time from 12 to 6 weeks using Lean Six Sigma process resulting in an annual savings of over $750K.
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Facilitated a DMAIC Six Sigma project with the System Test team in Beijing to introduce a feedback mechanism into system test reducing escaped defects by at least 20%.
Process and Quality Direct
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Architect a Quality Management System and author numerous process/procedure documents resulting in a CDMA Cellular Interoperability Test Lab achieving ISO17025 accreditation.
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Champion formation of team performing software reliability modeling and reliability simulation identifying end of system test phase resulting in reduction of escaped defects and improving customer satisfaction.
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Conduct cross functional team as System Test (Functional, Regression, Performance, Stress, and Extended Life Test) release Project Manager, introduce process improvements, reducing defects escaping from system test by 67% and shipping the release on time.
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Architect, design and implement best-in-class Quality Review Board for Motorola Networks improving quality of products and achieving higher customer satisfaction scores.
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Assess potential 3rd party suppliers/acquisitions in Software and Hardware Development and Software Test as member of Supply Chain Supplier Capability Mapping team.