Dennis Allen

  • Attleboro US-MA

Education

Education
2008 - Present

Certificate of completiom

Course consisted of 1080 hours of hands-on and classroom training. Areas of study included: Major Appliances, Basic Electricity, 100 hours of National Electrical Code and 100 hours of Refrigeration Code. Domestic and Commercial Refrigeration / Air Conditioning, and EPA Certification in Freon Recovery.

1995 - 1996

New England Technical Institution

 Residential and Commercial Wiring.

1989 - 1992

General Business Diploma

East Providence High School

Skills

Skills

WRT Certification

Certified in Fire and Water Restoration. Electrical diagrams and Schematics. Proficient in Microsoft Applications. Extensive Customer Service, and both oral and written communication skills. Diagnostic and problem solving ability.    

ASE Certification - 609

Hand and power tools Diagnostic and problem solving ability

Freon Certification - 608

Hand and power tools Diagnostic and problem solving ability

PSA - Certified Appliance Technician

Hand and power tools Diagnostic and problem solving ability Electrcal diagrams and schematics

Work History

Work History
Oct 2008

Over Night Manager

Christmas Tree Shops

RESPONSIBLE FOR:

Train associates in safety and company standards.

Meet all manager deadlines.

Communicate and resolve, any issue to superiors.

Achieving company quality.
2005 - 2008

Estimator / Marketing

Servpro Of Metro R.I.

Responsibilities:

Manage several crews of two to fourteen technicians.

Manage Marketing meetings.

Achieved customer satisfaction.

Manage training and safety regulation to new associates.

Served as liaison to insurance companies, main office, and property owners.

2004 - 2005

Project Manager

Service Master Dynamics

Responsibilities: 

Meet all deadlines.

Assess and repairing all fire and water restoration.

As Project Manager achieved positive working atmosphere.

2002 - 2004

Barber

A & C Barbershop

Responsibilities:

Assist new stylists.

Managed cash drawer of $800.00 daily.

Provided a professional and service friendly atmosphere to customers.

Customer satisfaction.
1998 - 2001

Apprentice

Deno Electric

Responsibilities:

Planned electrical layout and wiring of residential and commercial properties

Repaired wiring to electrical fixtures and lighting.

Contributed significantly to all aspects of service to commercial and residential properties.

Interest

Volunteer

Developed trust, personal rapport and a strong working relationship with volunteers and staff locally and abroad. Maintained open lines of communication to identify and resolve issues in a timely manner. Trained and supervised volunteers and staff performance to improve services to parishioners.

Summary

  • Dedicated to achieving customer satisfaction as well as meeting and surpassing expectations.
  • Creative and independent with strong mechanical aptitude.
  • Ability to work independently as well as a teamplayer.
  • Responsible, dependable, punctual; take pride in my work.

Objective

My objective is to obtain a responsilb and challenging postition providing an opportunity to apply my technical skills and training.

Service professional with several years of customer service experience. Dedicated to achieving customer satisfaction as well as meeting and surpassing expectations. Strong work ethic and superior communication skills, both oral and written.

Proficient in Microsoft applications. Comfortable in high paced environment and skilled laborer.Skilled at meeting deadlines and performance expectations.Fast learner.Adept in scheduling, inventory and problem solving.Excellent communicator with superior customer relations skills.