Printing tool Download PDF

Skills

Contact Center Experience

Provided customer service for business and residential customers over the phone. Assisted in maintaining SLA and easing the overall function of the office.

Technical Support

Experience as technical support for a wireless internet service and VoIP provider. Troubleshot issues with internet connection, PC issues and setup, workstation operation and maintenance, VoIP and network issues.

Help Desk and Knowledge Base

Provided support for fellow agents on a variety of issues. Helped disseminate technical knowledge in order to ease employee workflow.

Work History

2016Present

Tier II Technical Support

Rise Broadband

Assisted fellow employees in carrying out job duties.  Supported tier I tech agents and other departments by providing password resets, utilizing backend system access, configuring and troubleshooting workstations and helping with general technical issues.

2015

Server

Jitters Cafe

Served and prepared food, assisted customers at checkout

20142015

Team Member

Tim Hortons

Served and prepared food, assisted customers at checkout

2014

Customer Service

Family Dollar

Assisted customers at checkout, cleaned and maintained store

Education

2015

Studied Liberal Arts

Sarah Lawrence College
20132014

Studied Journalism and Broadcasting

SUNY Brockport
2013

Studied General Education

Genesee Community College
20092013

Advanced Regents Diploma with Honors

Churchville-Chili High School

Summary

Seeking to employ my technical skills and experience in a work environment that will allow me to expand my knowledge and expertise.