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Extensive project management record in custom software and commercial off the shelf (COTS) development for distributed client server and internet applications.  Broad background working with federal government agencies, publicly traded companies, and on-line and standalone retailers. Team player. Proven implementer. Expertise includes:

  • Project Management
  • Business Analysis
  • Training and Development
  • Help Desk
  • Change Management
  • Testing

Selected Achievements

  • Identified requirements and configuration items for a new Remedy Support Group to be created, tested, and trained within two months, while leveraging an existing Support Group.
  • Simplified user access forms by creating requirements for an online form utilizing active directory. Reduces paperwork and provides traceability.
  • Structured requirements for a custom price validation system to compare costs paid to negotiated rates.
  • Lead business analyst to transform nearly 400 reports from Business Objects 3.0 to 4.0; evaluate possible user report enhancements, and coordinate system integration and customer acceptance testing.
  • Improved project leakage areas and improved gross profit.

Work experience

Aug 2014Present

Team Lead and Business Analyst

TetraTech Advanced Management Technology

Business Analyst

Department of Transportation, Federal Aviation Administration

Business Analyst, FAA asked TetraTech/AMTi to assist with the MyBI help desk; provide report and visual report guidance, requirements, and testing. Mr. Frank is currently managing the MyBI Helpdesk and assisting in the understanding of the FAA One and PURE Data Warehouse data and applications. He has a very strong understanding of FAA functional and technical requirements, which has assisted in knowledge transfer to the current team. Mr. Frank also established and configured the MyBI Remedy Support Groups, monitors and manages the tickets. Mr. Frank also leads a team of testers and requirement specialists.

Jun 2000Aug 2014

Project Manager

International Business Machines (IBM) 

Data Analyst

Tennessee Valley Authority(TVA)

Mr. Frank evaluated TVA legacy Land and Reservoir applications and data models to be considered for inclusion into IBM TRIRIGA. Mr. Frank analyzed 14 data models, reviewed over 11 thousand attributes, and provided high-level diagrams of the Land and Reservoir data systems.

Data Warehouse Report Functional Requirements Lead

Department of Transportation, Federal Aviation Administration

Mr. Frank constructed Obligation, Purchase Order, and Budget type reports that would provide analytical capabilities for their analysts. Mr. Frank gathered and documented PURE report requirements, created test scripts, reviewed data, and presented training material. Mr. Frank is a part of the design, development, and implementation team for the financial and purchase order data mart. Data from the Oracle Financial System (DELPHI via DTF) is loaded into an Oracle database for Business Objects reporting. Mr. Frank’s key responsibilities include writing report requirements, understanding the data model, testing Business Objects reports, interfacing with the client in a daily working team environment, and ensuring key concerns and issues are raised to appropriate people. Current key system knowledge with PURE, Fund Analysis, Labor Distribution, Payroll Analysis, Project Activity Dictionary, Cost Accounting, PURE Portal and was the project Manager of the IBM team.

General Ledger (eaGLe) Project

United States Postal Service

Mr. Frank provided detailed financial reports from their new financial system. Mr. Frank designed, developed, and implemented an accounting data mart. Data from the Oracle General Ledger is migrated to Teradata for Microstrategy reporting. Key responsibilities included writing report requirements, understand the data model, development of Microstrategy reports.  Mr. Frank interfaced with the client in a daily working team environment, ensuring key concerns and issues were raised to appropriate people, and interfaced with USPS Enterprise Data Warehouse personnel. 

Business Development

IBM Corporation (Internal Project)

In support of IBM marketing efforts, Mr. Frank led a three-person technical editor team. He worked with technical and functional proposal leads and partners and coordinating efforts with the graphics team.

Human Resource Match Database Reporting (Internal Project)

PricewaterhouseCoopers (PwC) (acquired by IBM in 2002)

Mr. Frank designed and developed PwC employee productivity and availability reports for Asia, Europe, and Americas. Using data from an Oracle database, he created Impromptu Reports, and instituted data warehouse best practices. His key responsibilities included designing and developing reports. 

 Data Warehouse Project

U.S. Army, University Access Online (eArmyU)

The Army asked IBM to develop and maintain an education web portal for soldiers. The eArmyU portal, enabled eligible enlisted Army soldiers to participate in online degree programs while serving on active duty in the military. Mr. Frank designed, developed, and implemented a student/soldier education data warehouse. He designed the DW data model (star schema) to contain student data. Eight subject areas (stars) were created using shared dimensions. Mr. Frank extracted data from a PeopleSoft application to the data warehouse tables utilizing Oracle stored procedures. His key responsibilities included setting requirements, design documentation, developing a DW data model, and creating Cognos Impromptu reports and PowerPlay Cubes with reports. 

Team Lead and Data Architect

J C Penney

Mr. Frank served as Team Lead and Data Architect, bringing expertise in DB2, Teradata, MicroStrategy, ERwin.

Data Architect and Report Developer

Johnson and Johnson

As Data Architect and Report Developer, Mr. Frank supported the engagement working with Oracle and Cognos (Impromptu, PowerPlay, Impromptu Web Reports).

Jan 1995May 2000

Requirements Lead/consultant, Hewlett-Packard

Mr. Frank participated in a number of consulting engagements of increasing responsibility for both Federal and private sector clients during his five plus years with EDS.  Federal clients included the Internal Revenue Service, the DoJ Immigration and Naturalization Service and the U.S. Postal Service.

Technical Expertise

  • Business Objects        
  • Tableau
  • BMC Remedy
  • Microsoft Office
  • Microsoft Project
  • Microsoft Visio
  • Oracle Application Development Framework (ADF)
  • Oracle Governance Risk and Compliance (GRC)
  • Oracle
  • Oracle WebCenter
  • Oracle Financials
  • Agiliance
  • Blueprint
  • JIRA


Dec 1994

Bachelors of Arts (BA)

University of North Texas

Business Computer Information Systems

Jun 1992

Associates of Arts (AA)

Richland College

Business Computer Information Systems