Dustin Plunkett

· Providing telephone PC support for General Motors employees. · Mentoring other call center technicians as a subject matter expert. · Providing Second Level support for General Motors employees worldwide. · Participating in a corporate wide upgrade to Windows XP from Windows 2000. · Supporting software applications such as Lotus Notes, MS Office, Palm and Pocket PC Software, and Attachmate Extra for Mainframe Applications. · Administering Group Policy Membership and other Active Directory functions. · Supporting VPN software; software and hardware configuration for staff working from a home broadband or dial-up connection. · Providing technical support for Hewlett-Packard and Dell desktops, laptops and printers. Reason for leaving: Migrated to New Zealand

· Provided both in-home and in-store technical support across multiple computer platforms for hardware and software. · Installation of multiple operating system environments and hardware configurations. · Performed day to day managerial duties involved with store operations. · Performed installations and repairs of Xerox printers Reason for leaving: Redundancy