Dustin Hughes

  • Grand Rapids MI
Dustin Hughes

Business Analyst, eCommerce, Order to Cash, Supply Chain, Mobile



Well rounded professional who has served in multiple practice areas with proven experience in problem solving, achievement, personal impact, and leadership. Eager learner with information technology, operational, and strategic consulting experience. Extensive experience in business analysis, project management, lean concepts, and change management. A strong liaison between the business partners and the technical service delivery teams.


    • Enterprise and business analysis
    • Requirements gathering and analysis
    • Data and systems analysis
    • Solution assessment and validation

Work experience

Work experience
Dec 2014 - Present

Senior Business Analyst, Enterprise Applications


Perrigo is a leading global healthcare supplier that develops, manufactures, and distributes OTC pharmaceutical products, prescription pharmaceuticals, nutritional products, and active pharmaceutical ingredient consumer products.

eCommerce Technical Program Lead:

    • Enablement of small business functionality to internalize $7 million in profit margins and expand Perrigo's reach to businesses not assigned to sales representatives.
    • Integration of Perrigo's eCommerce API-driven platform(Mozu) with SAP through the use of IBM WebSphere to automate the order creation process chain and reduce operational expenses.
    • Enablement and automation for partner and employee sign-ups for preferred product pricing.
    • Expansion of the eCommerce offering to the United Kingdom. Coordination of bug fixes and feature requests across multiple vendors.

Elicit system agnostic business requirements through use cases and create process flows to ensure business requests are accurate and understood for the project team and external vendors.

Translate business requirements to technical design requirements for the build team, including architecture diagrams to illustrate data flows, dependencies, and system interactions.

Leading continued effort to build on mobile strategies for development, deployment, testing, and use case identification & business alignment.

Mar 2012 - Dec 2014

Manager, SAP Development


Responsible for the oversight of custom SAP development solution design and implementation on Perrigo's global corporate instances, as well as collaborating cross-functionally to identify, initiate, and support opportunities for growth and process improvement.

Fostered the professional growth of seven global developers, as well as three interns.

Financial responsibility for internal and contracted staff to forecast & meet budgets.

Solutioned cross-functional integrations including, but not limited to, Business Warehousing, BusinessObjects, Crystal Reporting, IBM WebSphere, Salesforce.com, SuccessFactors, Performix, EIS(inventory optimization, previously SmartOps).

Collaborated with business process architects & business analyst leads to begin creating a scalable service delivery model to: better organize, streamline, & prioritize requests from the business process architects, track deliverables & progress, and increase the predictability of release-level commitments.

Enabled a self-service model for tasks assigned to the Global SAP Development Team.

Applied gamification mechanics to further engage IT&S employees and encourage them to enter and release timesheets on a weekly basis. On average, users went from over 20 days late to releasing time within five days of recording resulting in more accurate KPIs for project accounting.

Developed tools for the broader Global Applications Team to drive discussions with the Project Management Office & business process architects around project metrics health, initiate discussions with individual resources on progress, telegraph potential critical path constraints, and identify possible themes.

Established the framework necessary to support mobile applications, including development of a beta application and strategies for security, governance, deployment, testing, and use case identification and alignment.

Gained approval from the CIO & Leadership Team to create & implement a pilot IT&S Flex-place Policy, which has matured from an isolated pilot within the SAP Development Team to a U.S. IT&S Policy.

Aug 2010 - Mar 2012

Application Engineer - SAP Programmer/Analyst


Integrated authorization objects into standard SAP DMS functionality to prohibit unauthorized users access to sensitive information and allow for complete SOX compliance.

Implemented authorization checks in standard SAP user exits and search helps in an effort to minimize customization and allow for maximum consistency.

Improved report effectiveness through the design and implementation of a custom DMS search report to allow for a dynamic document search across any authorized document types, characteristics, and characteristic values.

Technical Lead for PBM Nutritionals SAP Integration; organized and prioritized PBM development objects, unit testing, gap analysis, user test scripts, and all other facets of Perrigo's SDLC.

Selected and coordinated third party contractors' development for various project work.

Nov 2007 - Jul 2010

Business Consultant


CONTAX, an SAP Gold Partner, is an IT consulting firm focused on SAP software implementation and customization. In addition to maximizing the benefits of technology in business solutions, CONTAX also concentrates on building long-term relationships in order to seamlessly tie in with clients' visions and achieve the highest results.

Led SAP solution implementations customized to meet clients' needs across a variety of industries including food and beverage, retail, metal fabrication, manufacturing, and logistics.

Account and resource manager for multiple clients, managing a resource team of eight consultants.

Lead for UPS ConnectShip demonstrations & integrations with SAP.

Trusted analyst and advisor for clients; managed project life cycles from start to end to maximize the effectiveness of the finished product with budgets in excess of $500,000.

Elicited and defined business and technical requirements, designed appropriate unit and end-to-end test plans, and documented functional and technical solutions.

Consistently finished quoted projects within timelines; decreased client cost and increased project turnover. Project scopes including but not limited to: B2B eCommerce integrations, production, sales and distribution, financials.

Oct 2006 - Oct 2007

Logistical Coordinator


Daymon Worldwide is a marketing and brokerage firm that works with suppliers and retailers throughout the world to develop and promote Private Brand products.

Ordered and balanced inventories for private label food and non-edible divisions for 1440 Kmart stores nationwide.

Maintained supply chain inventories and flow of product at 11 distribution centers to minimize operational costs.

Reduced non-productive inventory 40% in private label food and non-edible divisions while maximizing KPIs.

Shared and gained innovative knowledge worldwide in effort to globalize private label development and growth.


2002 - 2006



BSE, Industrial & Operations Engineering, University of Michigan, Ann Arbor, MI