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Dusten Lee Harward

Technology Operations Specialist

Summary

Technology minded individual with experience in small business management, information technology, and web development. Able to quickly learn and master new technologies. Proficient in a wide range of computer systems for both MAC and Windows, versed in many coding languages including HTML, CSS, and PHP, and accustomed to on-call support environments. Knowledgeable in web  management, email system management, and website development. Efficient at troubleshooting and problem solving. 

Work experience

Oct 2015Jan 2018

Development Operations Coordinator

enCOMPASS Advertising Agency
  • Manage hosting server environment for over 75 Websites on a CentOS based Apache Web Server environment
  • Monitor resources and alert team of any site or server issues
  • Coordinate with outside support teams to address ongoing issues
  • Support client website changes, edits, updates
  • Perform regular maintenance for security and extension updates for over 75+ client websites on a weekly basis.
  • Responsible for bringing all newly developed websites from the development environment to the production environment.
  • Drive engineering effort, implementation, and deployments that meet requirements for functionality, performance, scalability, reliability, and adherence to development goals and principles.
  • Work with development team to find creative solutions for client needs
Jan 2011Present

Marketing Director & IT Services

DHarward Marketing/Lake Norman Tech
  • Provide Marketing and IT services for many small businesses in the Lake Norman area
  • Network installations and management existing networks, managed connectivity to other remote locations
  • Provide support for Desktop and Mobile users in Small to medium sized businesses
  • Manage and maintain company websites for many small businesses
  • Provide on-call IT services for any upcoming technical issues
  • Email system management and spam controls
  • Server system management, Active Directory, Windows 10, 
Jan 2011Nov 2014

Technical Director & Marketing Coordinator

Vermillion Creative
  • Customer support calls for desktop and email support
  • Maintained office network and support OS X systems
  • Custom website design, development, management and maintenance
  • Coordinate with server side administrative services for outages and advanced technical issues
  • Provide server and email support as needed
Sep 2010Dec 2010

Social Media Marketing Intern

Focus on The Family
  • Collaborate with a team to increase brand awareness and prepare content for the student blog
  • Customized and managed student blog 
Jun 2005Aug 2010

Desktop Support Technician

NetCarolina
  • Manage small business network infrastructure, Assisted with Network Design, and installations
  • Customer relationship management and account management.
  • Service customer trouble calls: technical troubleshooting within an enterprise environment involving system crashes, and data recoveries, engaged and tracked priority issues, documented issues, and closed trouble tickets. User manual/ documentation creation
  • Windows Operating Systems – Windows 7, XP, Server 2008, Server 2003, Small Business Server, Exchange, Email Support, Accounting System Support 
  • Web Site Design: ASP.NET, HTML and CSS, software design with Visual Studio

Other Technical Experience

Technical Director - Life Fellowship: Jan 2014 – Present

  • Manage full production audio/video/lighting systems
  • Setup/teardown of stage equipment on a weekly basis
  • Live band audio mixing and recording
  • Work with the production team to solve technical problems as they arrise

Audio/Visual Engineer - Crossway Community Church: Aug 2006 – Mar 2012

Audio/Visual Engineer - Cliffdale Christian Center: Apr 1999 – Jun 2005 

Education

WEBSITE DEVELOPMENT PORTFOLIO