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Dusten Lee Harward

Technology Operations Specialist


Technology minded individual with experience in small business management, information technology, and web development. Able to quickly learn and master new technologies. Proficient in a wide range of computer systems for both MAC and Windows, versed in many coding languages including HTML, CSS, and PHP, and accustomed to on-call support environments. Knowledgeable in web  management, email system management, and website development. Efficient at troubleshooting and problem solving. 

Work experience

May 2018Present

Service Technician

TinIT Solutions
  • Manage, support, and design network systems
  • Provide PC & Mac workstation administration and repair services
  • Monitor security and hardware infrastructure with managed service provider platform
  • Remove spyware, virus, and malware to provide system stability
  • Provide customer service and support
  • Manage marketing and brand strategy for the company
Oct 2015Jan 2018

Development Operations Coordinator

enCOMPASS Advertising Agency
  • Manage hosting server environment for over 75 Websites on a CentOS based Apache Web Server environment
  • Monitor resources and alert team of any site or server issues
  • Coordinate with outside support teams to address ongoing issues
  • Support client website changes, edits, updates
  • Perform regular maintenance for security and extension updates for over 75+ client websites on a weekly basis.
  • Responsible for bringing all newly developed websites from the development environment to the production environment.
  • Drive engineering effort, implementation, and deployments that meet requirements for functionality, performance, scalability, reliability, and adherence to development goals and principles.
  • Work with development team to find creative solutions for client needs
Jan 2011Present

Marketing Director & IT Services

DHarward Marketing/Lake Norman Tech
  • Provide Marketing and IT services for many small businesses in the Lake Norman area
  • Network installations and management existing networks, managed connectivity to other remote locations
  • Provide support for Desktop and Mobile users in Small to medium sized businesses
  • Manage and maintain company websites for many small businesses
  • Provide on-call IT services for any upcoming technical issues
  • Email system management and spam controls
  • Server system management, Active Directory, Windows 10, 
Jan 2011Nov 2014

Technical Director & Marketing Coordinator

Vermillion Creative
  • Customer support calls for desktop and email support
  • Maintained office network and support OS X systems
  • Custom website design, development, management and maintenance
  • Coordinate with server side administrative services for outages and advanced technical issues
  • Provide server and email support as needed
Jun 2005Aug 2010

Desktop Support Technician

  • Manage small business network infrastructure, Assisted with Network Design, and installations
  • Customer relationship management and account management.
  • Service customer trouble calls: technical troubleshooting within an enterprise environment involving system crashes, and data recoveries, engaged and tracked priority issues, documented issues, and closed trouble tickets. User manual/ documentation creation
  • Windows Operating Systems – Windows 7, XP, Server 2008, Server 2003, Small Business Server, Exchange, Email Support, Accounting System Support 
  • Web Site Design: ASP.NET, HTML and CSS, software design with Visual Studio

Other Technical Experience

Technical Director - Life Fellowship: Jan 2014 – Present

  • Manage full production audio/video broadcast /lighting systems
  • Live band audio mixing and recording
  • Work with the production team to solve technical problems as they arrise

Audio/Visual Engineer - Crossway Community Church: Aug 2006 – Mar 2012

Audio/Visual Engineer - Cliffdale Christian Center: Apr 1999 – Jun 2005