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Summary

Results driven marketer with experience in small business management, information technology, and web development. Able to quickly learn and master new technology. Experienced with project management and DevOps. Knowledgeable regarding social media tools such as Facebook, Twitter, YouTube, Wordpress, Blog management, Email marketing, and website development through Joomla and Wordpress.

Work experience

May 2018Present

Service Technician

TrinIT Solutions
  • Manage marketing and brand strategy for the company
  • Design and build company website
  • Manage, support, and design network systems
  • Provide PC & Mac workstation administration and repair services
  • Monitor security and hardware infrastructure with managed service provider platform
  • Provide customer service and support
Oct 2015Jan 2018

Development Operations Coordinator

enCOMPASS Advertising Agency
  • Maintain and manage hosting/server environment for over 75 Websites
  • Monitor resources and alert Team of any sites/servers that need to be addressed.
  • Coordinate with outside support teams to address ongoing issues that arise
  • Support client website changes, edits, updates
  • Industry research to keep our development team on track and and on the leading edge of technology.
  • Perform regular maintenance for security and extension updates for over 75+ client websites on a weekly basis.
  • Responsible for bring all newly developed websites from the development environment to the production environment.
  • Drive engineering effort, implementation, and deployments that meet requirements for functionality, performance, scalability, reliability, and adherence to development goals and principles.
  • Collaborate in a fast paced environment with multiple teams in a dynamic entrepreneurial organization.
Jan 2011Oct 2015

Marketing Director & IT Services

DHarward Marketing
  • Teach classes at the Lake Norman and Mooresville chambers of commerce about social media and its benefits
  • Build social media strategy campaigns for numerous local businesses and managed email marketing campaigns
  • Market research to find new strategies for increasing market reach 
  • Customize branding campaigns, through the use of individual company websites, Facebook, and Twitter profiles
  • Graphic Design for outdoor marketing displays, brochures, rack cards, and business cards to match website or current marketing materials
  • Track and report ROI for social media investment for each client and assist in developing continued overall social strategy
  • Manage and maintain company websites for many small businesses
  • Provide on-call IT services for any upcoming technical issues
  • Email system management and spam controls
  • Server system management
Jan 2011Dec 2014

Technical Director & Marketing Coordinator

Vermillion Creative
  • Custom website design, development, management and maintenance
  • Custom database design, implementation and maintenance
  • Integrated media campaign management
  • Social Media management and content strategy
  • Development of custom branding and marketing strategy
  • Coordinate with server side administrative services for outages and advanced technical issues.
  • Provide server and email support as needed
Sep 2010Dec 2010

Social Media Marketing Intern

Focus on The Family
  • Leverage social media tools to communicate brand impact to prospective and incoming students, alumni, parents, and other academic institutions
  • Collaborate with a team to increase brand awareness and prepare content for the student blog
  • Customize and manage student blog to effectively communicate brand impact and increased traffic to school website through the use of the blog and other social media tools.
  • Produce informational videos to promote the institute
Jun 2005Aug 2010

Desktop Support Technician

NetCarolina
  • Manage small business marketing campaigns
  • Customer relationship management and account management
  • Service customer trouble calls: technical troubleshooting within an enterprise environment involving system crashes, and data recoveries, engage and track priority issues, document issues, and close trouble tickets, User manual/ documentation creation
  • Windows Operating Systems – Windows 7, XP, Server 2008, Server 2003, Small Business Server 2003, Exchange 2003, Email Support, Accounting System Support 
  • Web Site Design: ASP.NET, HTML and CSS, software design – Visual Studio 2008.

Other Technical Experience

Technical Director - Life Fellowship

January 2014 – Present

  • Manage full production audio/video/lighting systems
  • Setup/teardown of stage equipment on a weekly basis
  • Live band audio mixing and recording
  • Work with the production team to solve technical problems as they arrise

Audio/Visual Engineer - Crossway Community Church

August 2006 – March 2012 (5 years 8 months)

  • Operate audio/lighting equipment
  • Special event and stage production lighting
  • Weekly setup/teardown of stage equipment for campus ministry

Education