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Summary

Friendly, caring, humorous and supporting characteristics with efficient communicating skill and knowledge of hospitality. Willling to learn and self-develop. Fluent in Vietnamese and English.

Education

20122016

Hospitality Management 

National Economics University - POHE Programme

Specifically focusing on hospitality and tourism management, with an advanced curriculum that consists of both theoractical and practical activities.

20092012

Diploma

Dong Da High School

Work History - Internship

2016

Front Desk Agent (Internship)

InterContinental Hanoi Westlake Hotel

Directly interacting with guests, providing polite instructions, co-operating with other departments to solve guests' problems effeciently.

2015

Guest Service Agent (Internship)

InterContinental Hanoi Westlake Hotel

Dealing with phone calls from both inside and outside the hotel, deliver requests to proper departments for solutions and provide assistance if necessary.

20132014

Part-time Employee

Megastar Cineplex

Job tasks require communicating with customers and co-operating with colleagues.

Extra-curriculum Activities

- Presentation and MC Club of National Economics University from 2012 to 2016.

  Role of The President from 2014 to 2015.

- Traffic-Control Volunteer Youth, held by Hanoi Youth Union, in 2013 and 2014.