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Duncan McNab

E-Commerce Payments: Sales and Optimisation Specialist


Senior Business Development and Sales Manager with a proven ability to build lasting relationships, provide customized solutions and develop and communicate innovative strategies, and work collaboratively to attain sales goals.

Key Areas of expertise and focus within E-Commerce Payments Industry

  • Vertical focus on Large, High Volume Retailers, Financial Services including global Insurance companies and Money transfer, and High Risk covering FX and Binary trading and Gambling Industry.
  • Payment localization strategies and Alternative payment products.
  • Multi-currency and FX management and revenue strategies
  • Interchange optimization and acquirer Strategies
  • Pricing models pros and cons: IC+, IC Cost+, and Blended models.
  • Best  practices for compliance, AML, and KYC within high risk and Financial Services Industries.
  • Fraud and Charge back Management
  • Use of BI tools and Data in Payments Management.

15+ years business and sales experience with an exemplary track record and reputation for selling developing sustainable revenue streams within highly competitive industries across Europe.

Extremely effective communicator with an empathetic, consultative, challenger sales style, strong negotiating skills, exceptional problem solving abilities, and a keen client needs assessment aptitude.

Experienced Sales Manager with history of setting up and running  successful multi-cultural sales teams across Europe.

Extremely well traveled both, personally and professionally, and very comfortable working in Multi-cultural environments.


Work experience

Apr 2013Present

Business Development Manager- EMEA


Responsible for Development of New Business within EMEA.  

Key Verticals: Large Volume Retailers, Financial Services, and High Risk :FX and Gambling.


  • Successfully sold GlobalCollect Full Service Multi acquirer model and services within assigned vertical markets including Retail, Financial Services and High Risk Verticals.
  • Negotiated commercial and contractual terms with both brick and mortar multinational companies, and large pure e-commerce merchants.
  • Successfully contacted prospects via phone, e-mail, personal, and business networks
  • Traveled consistently in the region for face to face meetings
  • Represented GlobalCollect at numerous industry events.
  • Project managed customers as they moved through the sales cycle, with a strong focus on time to market, and client satisfaction.
  • Successfully managed expectations of clients and internal stakeholders through clear communication, and strong sense of customer advocacy.
  • Advised management on e-commerce developments globally and legislative and technological changes and developments within my key vertical markets.

 My Strengths.

  • Closed Global  Framework contracts with two top five insurance companies,   plus major Merchants within Fin Services and High Risk verticals
  • Very knowledgeable of compliance issues and payment optimisation within Financial Services and High Risk Verticals.  
  • Consultative and Challenger Sales approach
  • Strong negotiation & presentation skills
  • Strong sense of customer advocacy and empathy.
  • Very good at building rapport and creating lasting business relationships.
  • An expert on Payment localisation Strategies and Alternative Payment products in EMEA, APAC and LATAM regions.
  • Like to think out of the box in creating new business utilising alliances/reseller models etc.
  • Enjoy working independently and like to work in a very fast-paced environment under limited supervision.
  • "Hunter" mentality
  • Strong Project Management skills
Aug 2011Apr 2013




  • Sales agent for Australian and New Zealand Retailers.
  • Negotiate pricing agreements 
  • Importing of merino wool apparel, and supply chain management
  • Develop and execute design, production, sales and marketing plan 
  • Creation, management and Sales  of own brand apparel utilising multiple channels, including E-commerce, and Direct sales.
  • Website Management.
Jul 2009Jul 2011

European Sales and Business Development Manager: ReSolve- Reverse Supply Chain Solutions


My Tasks:

  • Generating increased Sales in Europe by identifying, developing, designing and executing case specific supply chain solutions within OEM, distribution and contract manufacturer market segments.
  • Training and on going Key Customer contact with accounts to insure smooth launch and the full and ongoing use of our reverse logistics and spare parts management services
  • Regular updating of sales databases (salesforce)
  • Working collaboratively with Trade management, Marketing, Operations and IT to assist in developing the services needed to grow assigned account revenues
  • Actively participated in Trade and Marketing events

My Strengths

  • Grew revenue from contractual service agreements with European customers from zero to over five million usd in first calendar year
  • Was first Salesperson globally to sign VMI service contract with world’s largest electronics contract manufacturer, Foxconn.
  • Grew Vendor Managed Inventory offering from single commodity (processors) to full strategic service parts offering (LCD, Drives, Memory, processors) over 18 month period with Key European account
  • Arranged and conducted high level in-depth presentations throughout Europe, working regularly in Germany, Czech rep, Scotland, Ireland, Romania, and Hungary
  • Consistently hit all KPI’s
  • Successfully completed APICS: Certified Supply Chain Professional course while working full-time.
Jun 2008Jun 2009

Year Sabbatical with family

8 months in Australia, 2 months in New Zealand, 2 months in Bali.
  • I was concerned my Amsterdam born daughters were not speaking enough English so decided to travel with them for a year.
  • Independently traveled by 4-wheel drive throughout the Australian outback with my wife and two daughters aged 4 and 6. 
  • Successfully independently completed the Canning Stock route, The Dampier Peninsular, The Gibb River Road, The Tanami track, The Savannah way and Cape York.
  • Then spent 2 months in New Zealand and Two Months in Ubud, Bali, where my daughters attended a local primary school.
Nov 2005May 2008

Sales Manager: Asset Recovery Group.


My Tasks

  • Responsible for hiring, training and managing a team of traders within Europe and the Middle East
  • The development and assisting in sales of asset recovery service programs for Tier1 customers by buyers
  • Review and signatory approval of Group purchase orders
  • Budget Planning and forecast management
  • Represent company at conference and trade events as required

My Strengths

  • Grew Sales team from 5 to 12 spread across 5 offices located in Amsterdam, France, Germany, Hungary, and Israel.
  • Grew Gross profit of Asset Recovery Group by over 40% in first year and more than tripled it within 2 years
  • Successful rollout of a number of new asset recovery programs with leading Brand and Contract Manufacturers
  • Created and Maintained a level of high morale and good rapport with and amongst the Sales team.
Mar 2003Oct 2005

Strategic Account Manager, outdoor sales.


 My Tasks

  • Key European based outside customer contact for Converge’s top customers.
  • Traveled extensively throughout Europe.
  • Worked closely with inside sales trader at Converge to drive growth with designated strategic customers
  • Attended and reported on Quarterly business reviews with our strategic customers
  • Actively participated and presented at Industry trade shows and conferences

My Strengths

  • Grew revenue with Key account from $4 million revenue to $27 million revenue in single financial year (2004)
  • Awarded “Chairman’s Award” for best performing outside sales executive in company in 2004
  • Attained top placed supplier position for spend in Europe with the two largest strategic contract manufacturing  accounts in 2004 and 2005
Aug 2001Mar 2003

Commodity Trader (Inside Sales)


My Tasks

  • Inside sales of IC’s and Hardware commodities to Tier 1 brands and high technology contract manufacturers
  • Using telephone, prospect, open and then maintain regular contact to grow business with key purchasing decision makers
  • track market and industry for changes and update clients on a daily basis
  • develop rapport and trust using phone to drive sales
  • Maintain weekly forecast with Management

My Strengths

  • Generated sixty thousand usd gross profit in second month, and over nine hundred thousand usd gross profit in first year, exceeding all monthly targets
  • Created lasting, profitable business relationships with key Strategic buyers throughout Europe.
  • Quickly developed expertise in within Commodity market, with focus on CPU's, Memory and Hard Drives.
Dec 1999Jul 2001

Summit Sales Executive (inside Sales)

Marcus Evans

My Tasks

  • Selling of high level premium business summits and conferences within the Hi technology sector.
  • Inside sales: market research, account prospecting and qualification, closure and payment., and after sales service
  • Responsible for achieving and exceeding daily, weekly, monthly performance measurements and monthly sales targets
  • All business was conducted over the phone.

My Strengths

  • Generated over 500,000 euro’s in sales to new customers.
  • Opened repeat business with tier 1 OEM;s including HP and IBM


Feb 2011Jul 2011

CSCP: Certified Supply Chain Professional

APICS-The Association for Operations Management

The course and Exam consists of three Modules which cover the following topics:
Supply Chain Management Fundamentals

  • Broad concepts include primary processes, objectives, logistics, integration methods, and rewards
  • Alignment of supply chain with corporate strategies
  • Key considerations for planning, inventory control, and continued improvement
  • Identification and management of market segments
  • Demand forecasting and effective management techniques
  • Effective customer relationship management (CRM)

Supply Chain Strategy, Design, and Compliance

  • Sustainability practices in design and operation
  • Measurement, responsiveness, operations, and communications
  • Risk, its sources, impacts, and mitigation methods
  • Globally dispersed supply and demand, and the effects on logistics
  • Factors influencing demand, including design, marketing, selling, and matching customer orders
  • Core Customer Relationship Management (CRM) concepts, including strategies, technologies, and implementation challenges
  • Fundamentals of supplier relationship management (SRM), including strategies, improved source management, relevant technologies, and measurement
  • Inventory planning and control methods

Implementation and Operations

  • Supply chain dynamics and the balance of responsiveness and efficiency
  • Managing supply from internal and external sources
  • Implementation of demand plans, including prioritization, fulfillment, and capturing and communicating point-of-sale data
  • Tools and techniques to support continuous improvement


Jan 1994Dec 1998

Bachelor of Business/Bachelor of Arts

Victoria University Of Technology

international trade/ Asian studies with specific focus on Indonesian Language, Culture, Economics and History.

Was accepted for BUPA Scholarship program and spent 6 months studying at University of Indonesia. 

Was accepted into Department of Foriegn Affairs and Trade (Diplomatic service) but fell in love with a Dutch girl and emigrated to The Netherlands.

Jan 1988Nov 1993

Extensive World travel

Traveled and Worked throughout the world

Worked within 5 star hospitality industry in Canada and London, UK including Front of house, Concierge, Waiter and Bartending.

Traveled independently for extended periods through India, Thailand, Malaysia, Indonesia, The United States, and Europe and Middle East.

Jan 1985Aug 1986

Bachelor of Arts: Political sciences- deferred for foreign travel.

Monash University

Political History, Economic History, Principles of Macro Economics, Eng Lit.