Anthony Dukes

  • Saint Petersburg Fl 33711
  • 813-816-4423
  • andukes@hireretailpros.com

Recruiter at Salemakers Inc.

Work History

Work History
Mar 2015 - Present

Recruiter

Salesmakersinc

I am responsible for pre-screening and interviewing potential candidates for the Sprint Post Paid Retail Sales Associate position. I receive inbound calls as well as place outbound calls. I also am responsible for responding to emails for this position. 

Mar 2015 - Jun 2015

Sales Maker Support (SMS)

Salesmakersinc

I was in charge of making sure hired candidates were assisted with their transition through training as well as performance in the field. I was required to multi-task using "Google Docs", " Google Spreadsheet", An application entitled "lifesizecloud", and monitoring a groupme chat in which the employees would communicate their sales and updates for the day. 

Mar 2014 - Mar 2015

Customer Service Supervisor

Agr Customer Service LLC

I was responsible for managing a team of between 7-18 agents for a electric company based out of Texas. I oversaw processing of payments, setting up deferred payments plans, sending emails to the corporate office on behalf of the customers. I was also in charge of preparing weekly summaries as well as scheduling meetings with the corporate office as well. 

Education

Education
Jan 2008 - Oct 2010

Human Services/ Childhood services

Saint Petersburg College

I studied to become a childhood counselor. I hosted public speaking events and did volunteer work for multiple recreation centers in mentoring troubled youth.

Aug 2002 - May 2004

High School Diploma

Osceola High School

I graduated with a 3.76 GPA

Skills

Skills

Telephone Etiquette

I have a very professional speaking voice when on the phone with people. I am able to explain as well as defuse situations when on the phone with an irate customer/client. I have held multiple conference calls with different employers and was very proficient and was able to speak with a manner of articulation better than most. 

Computer Literacy

I type between 38-40 words per minute. I am able to navigate through all aspects of a computer with efficiency as well as speed and provide the accurate result. It is easy for me to learn a new software with just being given instructions.  

Google Applications

I have had 7+ years experience in utilizing  google docs, spreadsheet, power point, and excel. I have had to use these programs in each occupation I have acquired. I am a fast learner with new programs as well as adapting to doing different ways of operation