Duke Chung

Duke Chung

About Duke

Duke Chung, Chief Executive Officer and President, co-founded Parature in 2000 with a vision to provide superior customer support software accessible via the Internet. Today, Parature’s Software-as-a-Service (SaaS) product suite supports more than 10 Million registered users in hundreds of organizations, including national associations, leading educational institutions, technology companies, and other diverse industries worldwide.

Duke is recognized as one of the top up-and-coming entrepreneurs in the Northern Virginia region. In 2002, Washington Techway magazine named Duke as one of the area’s top under-30 technology executives. Duke was also selected to the 2002 MindShare Class, an exclusive, by invitation only program for CEOs of the most promising high tech start-up companies in the Greater Washington Metropolitan region. In 2005, Duke was a contributing author to Inside the Minds: Software Leadership Strategies: CRM, Integration, ERP, & Storage Solutions CEOs Offer Best Practices & Keys to Success in the Software Industry by Aspatore Books. In the chapter entitled "Providing a Web-based Solution", he shares his perspective on how the Internet will change the way companies support their end users. In 2006, Duke was named to Fast Company Magazine’s Fast 50. In 2007, Washingtonian magazine named Duke into the Power 150 as a rising star, a group recognized as the regions most influential people.

Duke is a frequent speaker at industry events and conferences throughout the country, including the Darden School of Business, Georgetown University, University of Maryland, Netpreneur, SearchCRM and Potomac Executive Biz. Duke also serves on the Board of Directors for the Monte Jade Science & Technology Association.

Throughout his career, Duke has had the forethought and insight to recognize the undeniable benefits of delivering software as a service. Prior to Parature, Duke co-founded Limespot, a company focused on providing students vital campus information over the Internet. While at Limespot, Duke experienced first hand the advantages of a reduction in infrastructure cost and human requirements when delivering an application over the Internet versus delivering installed software. The realization of strategies in which the Internet could improve the way business is done became the foundation for how Parature would be built.

Duke holds a B.S. in Operations Research and Industrial Engineering from Cornell University.

About Parature

Parature is the global leader in on-demand customer service software, making it possible for any business to leverage the Internet to provide outstanding customer service.

Parature provides the smartest, most efficient way to serve, support, retain, engage with and maximize the value of every customer. Our software-as-a-service (SaaS) delivery and integrated, intuitive design enable organizations to get up and running quickly, easily and efficiently.

Parature is the only company dedicated solely to on-demand customer service and support software. Our flagship product, Parature Customer Service™, integrates a customer portal, rich knowledgebase and full ticketing system in one dynamic system that streamlines and strengthens ongoing customer responsiveness and communication.

Founded in 2000, today Parature helps support more than 8 million end users worldwide. Parature is at work in a wide variety of organizations including national associations, leading educational institutions, technology companies, and diverse industries from gaming/interactive media & entertainment, to retail, healthcare and government.

Parature is the recipient of numerous industry awards and recognition including:

  • 2007 Product of the Year Award from Customer Interaction Solutions magazine
  • Inc. 5000 list of Fastest Growing Private Companies in America
  • Washington Business Journal’s list of Best Places to Work for the past three consecutive years
  • The Washingtonian Magazine’s Great Places to Work
  • Software Magazine’s Software 500
  • Northern Virginia Technology Council Hot Ticket Award
  • SmartCEO Future 50