Elizabeth Dufresne Dufresne

Work History

Work History


City of Big Rapids Department of Public Safety
Transcriptionist, Transcribe police reports and background reports

Medical Biller/office Manager, Cet

CET Medical Pharmacy
Medical Biller/Office Manager,. Reed City, MI. Coding and billing for DME and Home Care, sales and support for Pharmacy, Durable Medical equipment and home health care. Billing, sorting and auditing of medications, DME and home care. Credentialing for new DME's, pharmacy and home care location, scheduling nurses, helping to train and review. Creating policy and procedures for a growing and expanding company. Customer service, Transcription for home care, start of cares, business meetings, and teleconferences, data entry. Calling patients to make payments, set up deliveries, and order patient medications. Taking payments via cash, check, debit/credit card. Create monthly bills, and track billing statements for patients.

Denials Biller

Spectrum Health Hospital, Grand Rapids, MI. 2
Denials Biller, /10- Medicare Billing, Medicare Appeals, CERT, RAC and pre audits. Working with IT to correct, prevent and make changes to Medicare systems, billing systems and medical records. Correct claims to rebill, appeal or adjust to Medicare. Work with management to correct procedures and policies Work with staff to trend and correct errors. Work with coding and Revenue integrity to correct hcpcs, diagnosis, and issues related to charges. Contacting Patients and insurance to update common working files Working as a team to correct denials and prevent them in future. Attending meetings to streamline processes from start of a patient's stay till end of billing cycle. Work with systems to correct products and streamline processes.
Jun 2006 - Feb 2010

PFS Senior Rep

Banner Health

Auditing insurance companies and patients to verify payments and adjustments. Reviewing AR and figuring the problems with higher AR accounts and how to resolve. Reviewing contracts and helping to update systems to verify payments are correct. Resolved higher AR accounts in timely matters. Confirm units to receive improperly paid claims. Lowering backlogged AR and keeping bellow required limits

Noridian and Medicare Billing. Contacting Patients to update common working files

Working with insurance companies on coordination of benefits. Worked with IT to set systems to reflect payment due to received and streamline Medicare processes. Denial and unbilled reports

Training new employees. Interviewing future employees

Office Manager

John Rhodes PT
Office Manager, Dr, Lac 6.


Stivers Staffing Firm.
Secretary, Eliminated backlog in a six-week period. Processed account receivable and payable transactions. Transcription for radiologist. Process payroll for Doctors, insurance payments and general accounting ledgers. Transferred calls to pertinent departments, Credentialing. Notarizing documents, Scheduling and time off request

Fill-In Secretary

Stivers Staffing Firm.
Fill-in Secretary, Dr Aynee Henry's office Scheduling patients appointments and meetings. Transcription, Eliminating back logged filling Completed all payment transactions. Handled multi-line telephone. Credentialing for Medicare.


Feb 2014 - Oct 2014

Certified Coding

Career Step



Medical Billing

Home Health




medical field