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An experienced Professional who can take competitive market share, drive increases in share and volume, revitalize stalled or stagnant business. Displays personal integrity and ethics at all times insuring trust and confidence of others. Establishes position as name and face of the business in market and local community. Combines sound, analytical, and fact-based business practices with the ability to establish strong business relationships and alliances with key decision makers and influencers to grow the business, establish position in market, and make impact in community.

Received AAA Raving Fan Award for Customer Service, plus many written recommendations •Achieved MetLife Super Starter Status and Top 25 production within first 19 weeks •Devised E-mail merchant process at Citizens Bank resulting in approximately 50% operational savings •Sold M&M Mars branded display placements in 100% independent accounts to grow business •Completely re-branded Boston market in first CPG role

· Professionally aggressive in attaining success

· Excels at building relationships and alliances

· Leverages expertise and relationships

· 8 years Insurance experience

· 2 years Banking experience

· 8 years Consumer Products experience

Work experience

Feb 2009Jan 2011

Insurance Agent

AAA Auto Club South
  • Generated leads utilizing membership lead management system, internet contacts, walk-ins
  • Achieved 75% of standard for quotes required  from inbound and outbound calls, walk-ins
  • Maintained lowest rate of agent cancelled business in branch
  • Maintained highest rate of client satisfaction in branch, received AAA Raving Fan Award, and many written client recommendations
Sep 2007Nov 2008

Financial Service Representative

  • Achieved Super Starter Status and Top 25 production in first 19 weeks
  • Initiated successful use of paid internet leads to generate new business
  • Created successful alliances with MetLife senior disability and financial planning specialists
May 2006Jun 2007

Claims Adjuster

Allstate Insurance
  • Created claims process guide during training and utilized to assist new adjusters in unit
  • Evaluated and determines of value of claims, negotiated settlements, issued denial of claims
  • Secured documentation, recorded testimony, retrieved evidence
  • Confirmed coverage and extent of legal liability
Jan 2004Sep 2004

Retail Merchandiser 3rd Shift

Lassard Club Marketing, LLC
  • Sold and merchandised product in compliance with regional and national programs
  • Improved shelf position, and gained additional displays, for back stock and excess product
  • Provided competitive information and compliance reporting for client companies
May 2002Dec 2003

Benefit Sales Agent

  • Attained sales of supplemental benefits programs for small to medium size companies
  • Closed sale of benefit programs with business owners and human resource management
  • Conducted on-site seminars for small and large groups of employees to sell benefit products
  • Completed employee enrollments and maintains employee records
Jun 2000May 2002

Relationship Manager: Merchant Services - Business Banking

Citizens Bank

Merchant Services Representative (June 2000- June 2001)

  • Trained and forged alliances with branch personnel to attain best leads for department
  • Successfully networked, mined clients for referrals, prospects; presents at events
  • Created e-mail client process program resulting in an approximate 50% operational savings

Senior Business Banker (July 2001 - December 2001)

  • Recruited internally for field Small Business Banking Relationship Manager program
  • Successfully secured new banking relationships with local small business owners
  • Cross-sold additional banking and loan products to clients

Business Banking Officer (January 2002 – May 2002)

  • Consolidated into Business Banking Officer group upon completion of pilot program
  • Successfully secured new banking relationships with medium to large clients
  • Forged alliances with branch personnel, networked to attain and close new leads
Apr 1995Sep 1999

Retail Sales Representative

Mars, Inc.
  • Sold and negotiated maximum distribution of Mars Inc. products in all retail outlets
  • Maximized sales, promotional support, shelf location, pricing and availability at POS
  • Sold additional product for promotional and incremental displays in prime locations
  • Sold M&M Mars branded display placements in 100% independent accounts
  • Leveraged category expertise, market data, business relationships, to maximize market share
  • Established corporate identity and presence in community public relations efforts with branded promotional programs (i.e. Snickers Soccer, Special Olympics, NASCAR, etc.)



University of Massachusetts