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Work experience

Oct 2013Feb 2016
Osage Casino

Hotel Manager / Management Trainer

  • To oversee all casino, F&B as well as Hotel operations for an 88 room facility with 92% occupancy rate.
  • Was able with-in two (2) Months to increase the Guest Service Secret Shop Scores from 48% to 94.7%; a 46.7 % increase.
  • Maintain - oversee all hiring as well as Progressive Disciplinary action, as set forth by company Policy & Procedures
  • Oversee all departments scheduling and time keeping using Kronos

 10/2013 – 08-2014

  • Oversee all training for the Management staff for 7 facilities.
  • Was able to develop and implement department specific Guest Service Training, (BSA) training.

Apr 2006Oct 2009
Tulsa Community College

Adjunct Faculty Member

Accomplishments and Responsibilities:

  • Assist in the writing and development of class curriculum for business and gaming classes; online and on-ground class instruction. Instructing classes from 10 to 30 students.
Jan 2008Aug 2008
7TH Street Casino

General Manager

Accomplishments and Responsibilities:

  • Manage all daily casino operations with full P&L responsibility for 210 employees, 450 electronic games.
  • Fully accountable for grand opening of casino operations and 150 seat- steak and chop house.
  • Oversaw full installation of the back of the house Kanomi system, compatible with all class 2 and class 3 gaming
Jun 2006Jan 2008
Paradise Casino

Director of Gaming Operations

Accomplishments and Responsibilities:

  • Responsible for the complete installation of a new back of the house system. The first casino in North Eastern Oklahoma to become fully (TITO) with all class II and III gaming vendors, extended to all 3 facilities.
  • Fully accountable for overseeing the expansion of the facility from 12, 000 sqf. to 30,000 sqf. Took the facility from 285 games to 685 games in 91 days, from ground breaking to grand opening. With complete responsibility for floor layout & vendor placement.
Jan 2006Jun 2006
Sac & Fox Nation

Executive Director / Gaming Commission

Accomplishments and Responsibilities:

  • Worked to develop a professional relationship with the National Indian Gaming Commission(NIGC).
  • First Gaming Commission in Oklahoma to be placed on a pilot self licensing program with the (NIGC). Developed the Tribal Internal Control Standards (TICS)
Jun 2005Dec 2005
Osage Million Dollar Elm Casino

Assistant General Manager

Accomplishments and Responsibilities:

  • Oversaw operations of the following departments: Facilities, Food & Beverage, Retail, Security, Compliance and Audit.
  • Responsible for all P&L, inventory management and all machine placement
Dec 1999Oct 2005
World Financial Group & World Group Securities

Assistant Branch Manager / HR Manager

Accomplishments and Responsibilities:

  • Recruiting, sales and marketing specialist
  • Organize, file and maintain all customer and staff documentations for federal inspections and audits, by the NASD & SEC.

Education

Feb 2000Oct 2001
UOP

MBA/GM

MBA / Global Management

Jun 1997Jul 1999
UOP

BS/BM

Business Management

Jan 1991Aug 1998
Mesa Community College

AAS

Criminal Justice

C A R E E R S Y N O P S I S


Leadership - Proficient in building teams to create and deliver the customer service level required to achieve results. Team competency and cohesiveness to work effectively has resulted in successful team dynamics. By planning, direct, and coordinate a large diverse organizational unit of professionals, sub-professionals, and technical personnel.   Prepared and present comprehensive reports; communicated effectively in both public private formats. Maintained staffs up to 210 front line team members, as well as thirteen (13) Director level direct reports.

Human Resource / Training / Development – Oversaw, Manpower Planning, Recruiting, Budgeting and Talent Strategies Company wide. Developed & implemented required Policies and Procedures of effective human resources management and supervision, performance evaluation process, mentoring programs, full training programs by department needs. Utilize the highest level of interpersonal skills in order to comprehend, select, develop and motivate team members at every level. Developed and instructed, fully accredited degree and certificate programs for students working towards a degree or certificate in the areas of business and/or gaming operations. Implement companies scheduling and payroll through the Kronos system. A strong working knowledge of COBRA, FMLA, Benefits, 401k and Health benefit programs and related state and federal regulations as required. Familiar with Banner Information System.

 Regulatory / Compliance / Security - Compiled and regulated Tribal Internal Control Standards (TICS). Conduct internal investigation as regulated by the State Compact   Maintain all regulatory authority over the tribal operations, as it pertains to the Minimum Internal Control Standards (MICS).   Organize, file and managed all customer and staff documentations for federal inspections and audits, by the National Association of Securities Dealers (NASD) & Security & Exchange Commission (SEC).

Financial Planning & Development - Created & maintained annual budgets up to 20 Million dollars.  Sales and marketing specialist for financial products such as mutual funds, fixed and variable annuities, corporate 401k, 403b, IRA'S, defined pension plans, & corporate benefits


Portfolio

PRIOR BUSINESS EXPERIENCE

  • Casino Arizona: Assistant Security Director 10/1997 - 12/1999 Scottsdale, AZ
  • Casino Arizona: Gaming Regulatory Manager 03/1995- 12/1997 Scottsdale, AZ
  • Fort McDowell Casino: Shift Manager / Security 07/1990 - 03/1995, Scottsdale, AZ

Motto

Excellence is the result of caring more than other think is wise!

Risking more than others think is safe!

Dreaming more than other think is practical!

Expecting more than others is possible!

Paradise Casino's

Portfolio

Portfolio

Letters of Reference

Achievements

Certifications

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