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Work experience

May 2012Present

Infrastructure Specialist

Jul 2010May 2012

IT Support Desk Advisor

eLLINIA WebServices Limited
Feb 2008Jul 2010

ICT Support Technician


ChandlerKBS is an international company with offices throughout the UK and Europe. At ChandlerKBS I am responsible for maintaining all of the hardware and software systems and user support throughout. This includes; Building, Deploying, and Supporting XP Desktop OS in the office or remotely; Supporting the Office 2003/2007 Suite; Managing Helpdesk Calls and Generating Reports concerning all Helpdesk Activity; Configuring and Maintaining Backups; Building, Deploying and Managing Servers with various roles; Maintaining and Managing Network Printers, Photocopiers, and Print Queues; Active Directory Administration; Network Infrastructure Management; Configuring, Managing & Supporting bespoke software packages; Deploying and Supporting Blackberry Enterprise users; Network Security Administration; and Administration of Network Cabling Infrastructure. This role has given me a wide variety of experiences that have been invaluable in my career development and MCSA training.

Jan 2004Feb 2008

Peripatetic Music Teacher

Gwent Music Support Service

I taught at Primary & Comprehensive school level. It involved liaising with schools to organize timetables, and developing bespoke courses of study while assessing and tracking pupil’s progress.

Feb 2003Dec 2003

Office Assistant


Duties included documenting correspondence and tracking document gathering via various Windows based computer systems, and communicating this information with the claims officers.

Jul 2002Dec 2002

Office Administrator

Trammell Crow Company

I worked on a team that set up a new site for this international commercial real estate company. Duties ranged from organizing lease files and detailed property lists, to instructing new staff in office procedures.

Jun 1999Jun 2002

Student Manager

University Of Washington, Office of Annual Giving

At the Student Calling Program, I monitored employee performance, while devising incentives for them. I also produced and reviewed daily correspondence to donors produced from data transfers of pledge and demographic information.



ITIL Foundation Version 3

Purple Griffon Limited
May 2007Mar 2010

National IT Learning Centre

Microsoft Certified Systems Administrator: Windows Server 2003

Microsoft Certified Professional 2.0: Installing, Configuring, and Administration of Windows XP Professional

CompTIA A+ IT Technician Certifications

CompTIA Network+

Sep 1996Jun 2002

Bachelor of Arts

University of Washington

Bachelor of Arts in Music; Jazz Studies, Cum Laude (2.1)

Bachelor of Music Performance; Double Bass, Cum Laude (2.1)

Aug 1993Jun 1996

Associate in Arts


My Skills
Offering remote support via VNC, Go To Meeting, and Citrix Shadow Taskbar In depth knowledge of MS desktop environments; 2000, XP, Vista & Windows 7 Installing, configuring and troubleshooting Windows Server 2000, 2003, 2008 Dell OpenManage and Server Administrator installation and administration Administration of CITRIX Presentation and XenApp Servers Installing, configuring, and administering ServiceDesk Plus Installing, configuring, and administering Windows SharePoint Services 3.0 Installing and administering Symantec Endpoint Protection Management Server Installation and administration of Symantec Backup Exec v 9 - 12 Exchange Server 2003 and 2007 Administration Blackberry Enterprise Server Administration Blackberry Handheld and Desktop Software Support Windows Image Creation and Deployment, and Working with WinPE Troubleshooting Wired & Wireless LAN Infrastructure Installing and Managing Network Printers, Photocopiers, and Scanners Troubleshooting & Upgrading Desktops, Laptops, & Server Hardware Supporting MS Office 2003/2007 Suite, including: Project & Visio Working knowledge of the Mac OS & Mac Maintenance Working knowledge of the UNIX Desktop OS environment Telecoms Administration; Seimens HiPath with Manager C Connecting Novell Netware 6.5 & Windows Server


I am an American living in South Wales for 14 years now with my wife and 3 children. I am a positive, self-motivated, hard working, detail oriented person with a dedication to maintaining high quality standards and a commitment to lifelong learning and self-development. I have the ability to work reliably as part of a team or individually. Also, I adapt to new surroundings quickly, and have a logical approach to problem solving with the ability to review situations and make decisions. I possess both good communication and technical skills that make for effective systems design, deployment, administration and support.


In my spare time I love to spend time with my family. 2015 is the year of the House for us, as we have been and will be spending much of our free time designing and extension to our house, transforming it into the family home we . We also love being fit and healthy. I also enjoy going to the movies, reading magazines, Mexican and Thai food, listening to, collecting and playing music, traveling, and catching up with old friends.