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IT Support Desk Advisor
Jul 2010 - May 2012
eLLINIA WebServices Limited
ICT Support Technician
Feb 2008 - Jul 2010
ChandlerKBS is an international company with offices throughout the UK and Europe. At ChandlerKBS I am responsible for maintaining all of the hardware and software systems and user support throughout. This includes; Building, Deploying, and Supporting XP Desktop OS in the office or remotely; Supporting the Office 2003/2007 Suite; Managing Helpdesk Calls and Generating Reports concerning all Helpdesk Activity; Configuring and Maintaining Backups; Building, Deploying and Managing Servers with various roles; Maintaining and Managing Network Printers, Photocopiers, and Print Queues; Active Directory Administration; Network Infrastructure Management; Configuring, Managing & Supporting bespoke software packages; Deploying and Supporting Blackberry Enterprise users; Network Security Administration; and Administration of Network Cabling Infrastructure. This role has given me a wide variety of experiences that have been invaluable in my career development and MCSA training.
Peripatetic Music Teacher
Jan 2004 - Feb 2008
I taught at Primary & Comprehensive school level. It involved liaising with schools to organize timetables, and developing bespoke courses of study while assessing and tracking pupil’s progress.
Feb 2003 - Dec 2003
Duties included documenting correspondence and tracking document gathering via various Windows based computer systems, and communicating this information with the claims officers.
Jul 2002 - Dec 2002
I worked on a team that set up a new site for this international commercial real estate company. Duties ranged from organizing lease files and detailed property lists, to instructing new staff in office procedures.
Jun 1999 - Jun 2002
At the Student Calling Program, I monitored employee performance, while devising incentives for them. I also produced and reviewed daily correspondence to donors produced from data transfers of pledge and demographic information.
ITIL Foundation Version 3
2011 - Present
Purple Griffon Limited
May 2007 - Mar 2010
Microsoft Certified Systems Administrator: Windows Server 2003
Microsoft Certified Professional 2.0: Installing, Configuring, and Administration of Windows XP Professional
CompTIA A+ IT Technician Certifications
Bachelor of Arts
Sep 1996 - Jun 2002
Bachelor of Arts in Music; Jazz Studies, Cum Laude (2.1)
Bachelor of Music Performance; Double Bass, Cum Laude (2.1)
Associate in Arts
Aug 1993 - Jun 1996
I am an American living in South Wales for 14 years now with my wife and 3 children. I am a positive, self-motivated, hard working, detail oriented person with a dedication to maintaining high quality standards and a commitment to lifelong learning and self-development. I have the ability to work reliably as part of a team or individually. Also, I adapt to new surroundings quickly, and have a logical approach to problem solving with the ability to review situations and make decisions. I possess both good communication and technical skills that make for effective systems design, deployment, administration and support.
In my spare time I love to spend time with my family. 2015 is the year of the House for us, as we have been and will be spending much of our free time designing and extension to our house, transforming it into the family home we . We also love being fit and healthy. I also enjoy going to the movies, reading magazines, Mexican and Thai food, listening to, collecting and playing music, traveling, and catching up with old friends.