Darlene Smith


Many years in medical setting I am flexible and proficient with time management, able to prioritize daily/multi tasks.Instruct others in policy and procedures. I am computer literate, knowledge of Microsoft Office and other computer software.I have the ability to use standard office equipment.I work well in emergences, independent in judgment and problem-solving and good communication skills. Conscientious worker with eagerness to learn new skills and contribute to team effort.


To obtain a Customer Service Representative position demonstrating, good organizational skill, customer service orientation and the ability to work with both internal and external customers.

Work History

Work History
Jun 2003 - Apr 2010


Center for Clinical Care

2003-2010Center for Clinical CareSupervisor

    Scheduling of staff, assist MD’s as necessary, review charts, in-service staff, interview 

    potential candidates for open positions, clerical duties, recoding keeping, liaison between staff 

    and management.

Jul 1996 - Apr 2003

Office Manager

Universal Nursing Service Inc.

1996-2003Universal Nursing Service Inc., Office Manager

Hiring of new employees, review charts, problem-solve issues between staff and family members. interviewed new clients, scheduling of staff, payroll, implement new systems for more efficient running of office, provided customer service, marketing for new clients and facilities,

in-serviced staff.


Sep 1983 - Jun 1986

Associate of Sciene

Cuyahoga Community College



Supervision/Customer Service

Customer service experience and problem solving capabilities Ability to multi-task effectively, productive and team player Experienced working in team envieronments and managing multiple projects Working knowledge of Windows, Mircrosoft Office and other computer software Possess data entry and keyboarding skills can operate office equipment Excellent customer service skills and service-oriented Good written and verbal skills Supervisory and Management skills Coordinate, assess customers and clients Provide training and evaluations Enforce ploicies and procedures Assign shiftm chedules and handle staff issuses Actively builds rapports and trust, maintain confidentiality Implement customer service processes, meet quality standards



Certification of Accomplishment

Typing Institute of America