Sr. Consultant, Strategic Services
Service Strategies Corp.
Sr. Consultant focused on improving the effectiveness of global services organizations by building new service models and services infrastructure across Global Technical Support, Professional Services, Service Marketing, Sales, Service Readiness, Sustaining Engineering and Field Support for key vendors, e.g. NetApp, FileNet, Quest Software, Wind River, Salesforce.com, Nokia and McKesson. Duties include creating proposals, managing engagements, conducting strategic assessments, stakeholder interviews, solution development, executive committee recommendations, road-maps and strategic plan development and executive presentations.Some key topics include: SMB support, eService models, Professional Services, Strategic and Premier Support Programs & Service Segmentation, IT systems, SLA and Metric Development, Revenue Generation, Cost Reduction, Outsourcing and Offshoring, Services Sales Models, Cross Organizational Collaboration and Partner Support Models.