I am an accomplished IT Support professional and throughout my career, I have consistently enhanced troubleshooting, support and practices within the technology sector while promoting a team environment based on commitment and loyalty. Along with my dedication to workflow documentation and providing "first-class" customer support, I believe my passion for technology and my past immersion in the legal & corporate enterprise is a perfect fit to most fast-paced IT Support positions.
- Social Media
- Classic Film
- Food & Travel
May 2010 - Mar 2011
IT Support Analyst
Provided desktop & network support for 100+ staff at ICRW.org, a non-profit in Washington, D.C. Created and deployed PC & server images via Symantec Ghost. Managed and supported Windows XP/7 and Mac OS X clients in an Active Directory environment. Maintained and supported Citrix Access Gateway, Microsoft Exchange & BlackBerry Enterprise Server. Completed an Exchange 2010 and Office 2010 migration. Supported DELL Server builds, maintenance and administration. Administered Backup Exec, Symantec Endpoint Protection and Windows Server Update Services.
Oct 2008 - May 2010
Provided desktop & network support for 200+ investment advisory and brokerage staff at Brown Advisory. Created, configured and deployed PC & server images via Norton GHOST and Acronis. Managed the design, implementation and support of Windows XP machines in an Active Directory environment. Maintained and supported Bloomberg and Morningstar financial trading application systems. Directed support of equities & bond trading floor. Provided 24/7 on-call support for entire enterprise, including Citrix Access Gateway, Microsoft Exchange & BlackBerry Enterprise Server. Coordinated the deployment of applications and security patch management via Microsoft Systems Management Server.
Sep 2007 - Oct 2008
Supported all installations and technology migrations of small business clients throughout the D.C. Metro area.Instrumental in managing complex Windows & Mac OS X server, laptop and desktop deployments. Provided support of Windows XP, Vista, Office 2007, Exchange Server, Mac OS X, Microsoft Office 2008 for Mac and BlackBerry Enterprise Server. Configured and maintained mobile devices, including Windows Mobile, BlackBerry and iPhone.
Oct 2006 - Sep 2007
Managed the Baltimore office of all Corporate, Group Staff and Executive level clients for AEGON, a global insurance company. Maintained computer desktop environment by analyzing requirements; planned and implemented desktop rollout projects; installed hardware and software solutions. Coordinate the deployment of applications and security patch management via Microsoft Systems Management Server 2003. Maintained installation records and documented procedures and solutions. Supported Bloomberg Market Data applications. Improved system performance by investigating current environment; recommending solutions; integrating standard solutions.
Apr 2002 - Aug 2006
Provided support to Law Firms, Executive Level Teams and Energy Trading Floors, including PG&E National Energy Group, McKee Nelson, LLP, Lockheed Martin, Hogan & Hartson, LLP and Constellation Energy. Supported Law Firm applications, including Concordance, Carpe Diem and Interwoven Filesite/Desksite. Worked closely with remote users via Citrix and Remote Desktop. Provided end-users with quick solutions to time-sensitive issues. Managed Global BlackBerry Enterprise Server solution. Maintained desktop applications, desktop and laptop hardware, printing and scanning devices, BlackBerry, Windows Mobile and Palm devices in an enterprise environment.
Sep 1997 - Apr 2002
Project leader on WAN migration to CITRIX MetaFrame environment for 200+ remote field users. Deployed and maintained network protocol configurations of TCP/IP, DNS, WINS, FTP and DHCP. Created client/server login scripts and batch files. Planned and monitored LAN/WAN UPS backup system. Provided comprehensive Help Desk client support to nationwide customer base. Resolved multi-platform hardware and software technical issues. Furnished troubleshooting instructions in layman’s terms to financial industry customers. Configured network hardware, applications and protocols including TCP/IP, DHCP and DNS. Deployed and supported Windows NT workstations using the NTFS security. Tested new hardware for application compatibility.
Sep 1988 - May 1992
Jan 1991 - May 1991
The 81st Training Wing has the Air Force's largest Technical Training Group, and is the Air Force's computer and electronics training "Center of Excellence." The wing trains more than 40,000 students annually. Training includes weather, basic electronics, communications electronic systems, communications computer systems, air traffic control, airfield management, command post, air weapons control, precision measurement, education and training, financial management and comptroller, information management, manpower and personnel.