Managed staff of museum guides, gift shop personnel, telescope demonstrators, and information desk personnel at the internationally renowned Griffith Observatory and Planetarium in Los Angeles, California. The museum and planetarium had over 4 million visitors per year.
Hire, manage, train, retain, schedule a staff comprised entirely of part-time employees, all who were college students with a passion for astronomy, public education, and the sciences.
Developed systems, policies, and procedures to create a quality family museum experience. Created innovative crowd control and safety strategies to accommodate the thousands who came up just for the laser light show in the planetarium. Coordinated an Exhibit Renovation and Development Plan. Created an environment of enthusiasm and commitment among the staff, creating the delicate balance between education, entertainment, and public safety.