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Work experience

2012-10Current

Site Human Resource Manager/Program Director

Education Corporation of America

Serve as the academic leader and manages the administrative functions of a single program

Responsibilities include course scheduling, faculty development and evaluation, development and implementation of operational procedures, student management, and retention, and special projects

Provide on-boarding of new instructors utilizing

HRIS On-boarding software

Utilized Ultipro to handle all Human Resource Functions: Coordinated, directed, and managed all areas of Human Resources functions for over 30 exempt and non-exempt employees

Maintained, reviewed and updated, as necessary, all safety programs according to regulations and rules of Occupational Health and Safety Administration(OSHA)

Prepared and reviewed all performance evaluations and maintained attendance records for all exempt and non-exempt employees Handled corrective and disciplinary actions and terminations with all employees

2007-012009-03

COO/General Manager

Hodge Park / Shoal Creek Golf Course

Developed/coordinates the development of long range and annual business plans

Established personnel policies; ensures proper hiring, training, supervising, personal development and corrective action in accordance with fair labor standards, and safety

Oversaw the development of operating procedures and training manuals

Oversaw all Human Resource functions for over 150 employees and 100 volunteers

Trained 10-member management team on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions

2003-062006-12

Director of Operations-Golf Division

Holiday Hills Resort

Recruited, selected trained and developed staff of Department Heads

Initiated loyalty rewards programs and partnership marketing with area businesses

Achieved revenue objective by implementing cost-cutting measures

Achieved $613,000 in net revenue during three-year tenure, highest in company history

Executed a staffing to-do matrix boosting productivity and service standards Implemented weekly staff meetings and training programs enhancing customer service

2002-102003-06

Corporate Management Trainer

Ozark Bread Company

Trained up to 50 exempt and non-exempt employees.

Developed and maintained exceptional customer service standards at 6 locations

Scheduled and directed staff in daily work assignments to maximize productivity

Efficiently resolved problems or concerns to the satisfaction of all involved parties