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Summary

I am a self starting, quick learner, adapting well to new situations. I am adept at wearing many hats in the workplace, which has made me effective in an individual capacity, as well as part of a team. Having been a small business owner, as well as an employee with supervisory responsibility, I am successful at both giving and receiving instructions. I enjoy analyzing data to find more effective methods of accomplishing goals. The use of social media and technology are imperative in the business world of the 21st century, and I am someone who seamlessly incorporates my skills in those areas into the workplace.

Work experience

Sep 2014Present

Fleet Coordinator

Luxor Executive Car Service
  • Manage relations with clients, vendors, and contractors.
  • Provide operational & logistical support for clients and employees.
  • Utilizing relationships with verified partners to coordinate client needs in outside markets.
  • Train employees in software usage. #Responsible for on time pick up and delivery of clients.
Jan 2013Present

Twitter Administrator

Luxor Cab
  • Administrate @Luxor_SF twitter account.
  • Creating content to build new business opportunities and market @Luxor_SF.
  • Provide customer service by responding to inquiries posted to @Luxor_SF.
Jan 2012Present

Dispatch Supervisor/Accident Investigation Supervisor

Luxor Cab
  • Supervise expansion of single call center to multiple facilities.
  • Supervise and train employees and contractors in software and hardware usage.
  • Assist drivers with logistical, payment, and service requests.
  • Utilizing social media to provide the best possible service experience.
  • Create detailed regulatory reports for governmental compliance.
  • Coordinate accident investigation with claims and operations departments as needed.
  • Facilitate billing, scheduling, and deliveries for clients or vendors.
  • Document accident scenes, compile photos, interview transcripts, and police reports.
  • Provide claims department with accident scene assessment.
  • Coordinate with emergency services as needed.
Nov 2008Present

Driver/Driver Trainer

Luxor Cab
  • Instruct new drivers on regulatory and operational procedures.
  • Test skills and knowledge of new driver candidates.
  • Provide customers with top quality taxi service. 
Jan 2005Feb 2008

Web Editor/Personal Assistant

Rockstar Energy
  • Oversaw online store and merchandise fulfillment, logistics, customer service for partner Savage Productions.
  • Website news content editing and updating.
  • Broadcast researcher and on-site technical support.
  • Website advertising sales and contract negotiation.
  • Multimedia transcription and editing.
  • Personal assistant to president.
May 2004Dec 2004

Promotions Intern/Assistant

Clear Channel Communications
  • Event merchandise sales.
  • Organized transportation and logistics for events.
  • Website content updating and general office duties.  

Education

20022007

B.A

San Francisco State University

I earned my B.A. in Broadcast Communications with an emphasis on Electronic Media Management. I was broadcast host and writer for multiple KSFS radio broadcasts, as well as doing both on site and remote audio engineering.

Certifications

May 2008Present

CBEST

State of California