Andrea Thomas

Andrea Thomas

Objectives

I want to be able to utilize my growing passion for the medical field, ability to help people in their time of need, be able to learn new things and expand my vision of the nursing field, and to obtain a position within the medical field to obtain an anesthetist position in the future.

Summary

With 5 years of customer service experience, and 2.5 years of that as management in retail sales I’ve had the opportunity to help customers with their selection, needs and even issues that arose. I just recently started working in the medical field. I consider myself the perfect candidate for this job because: I have many years of customer service experience, learn quickly. I also have plans to further my education in the medical field and become a long term, valued member of the company in this position and the next. My 2.5 years in management is a vital part of my work experience because it helped me deal with many problems that came about and gave me the knowledge of how to take the responsibility of the store and employees to a higher standard. I give my all in my work and do it to the best of my ability; if ever there was a mistake made I own up to it and do my very best to not make the same mistakes again. My professional goal is to stay with this company and be able to move up from the bottom to a RN. Being with this company would give me a sense of pride and leadership. Just the opportunity to work for your company will be a great place to watch my future grow and develop into something better than I could on my own.

Work History

Work History
Sep 2014 - Present

Urgent Care Patient Service Representative

Palo Alto Medical Foundation

Register new patients into our system

Check-in patients for their appointments

Verify medical insurances

Collect copays

Communicate patient problems with nurses and doctors 

Clean the lobby and stock the front with supplies

General office duties

Oct 2011 - Jan 2014

Key Holder

Cotton On

Open/ Closed the store

Provided excellent customer service

Managed employees under my shift lead

Cashiered and balanced the registers at open/close of the day

Put the contents of the register in the safe

Added additional merchandise to sales floor

Generated hourly and daily sales reports

Recovered, organized and cleaned the store

Mar 2012 - Oct 2012

ER Volunteer

Riverside County Regional Medical Center

Helped register patients into the system

Prepared patients paperwork and filed them for the nurses

Took patients to the nurse that was going to see them

Brought family members to patients that were admitted

General office duties

Jun 2011 - Aug 2011

Front Desk/Receptionist

ClubSport

Provided excellent customer service

Offered cheerful greetings and salutations to members and guests

Answered phones and book appointments

General clerical duties

Balanced the register, secure the contents of the register in the safe, generate and print the daily sales summary

Take care of clients payments and tabs

Open the club alone, able to work with a team and alone

Aug 2010 - Apr 2011

Front Desk Sales Associate

Massage Envy Spa

Answered phones, booked appointments, and sold membership packages

Provided great customer service to new and existing clients

Worked well together with other team members, the maintenance of the therapy rooms

Balanced the register, secured the contents of the register in the safe, generated and printed the daily sales summary

Filing and other general office duties

Oct 2009 - Aug 2010

Sales Associate

Forever 21 Inc.

Cheerfully greeted customers throughout the store

Assisted customers with their shopping needs

Applied sales technique with coordinating outfits

Maintained clean fitting rooms

Recovered, cleaned, and restocked merchandise

Education

Education
Sep 2013 - Present

Registered Nursing

De Anza College

Registered Nursing ADN

Sep 2011 - Jul 2013

Registered Nursing

Moreno Valley College

Registered Nursing ADN

Skills

Skills

Communication

Can patiently and effectively communicate with customer/patients.

Typing

Proficient typing skills 35wpm

Microsoft office

Experienced in Microsoft Word, Excel and Powerpoint

Register Patients

Filling in confidential information with quick precision and accuracy.