Human Resources Client Manager
Established and developed strategic business relationships with assigned client schools and departments including Columbia University Information Technology, Fu Foundation School of Engineering and Applied Science, and the University Library System. Advised and consulted to Senior Management as a business partner on strategic and tactical HR related business issues in a complex, decentralized environment.
·Participated in the development of vision and values for CUIT, the largest non-academic department within ColumbiaUniversity.
·Led team which designed offer letter templates for all administrative positions within the University.
·Member of team which conducted review and rewrite of several key policies including personal leave, part-time employee benefits and internal application process.
·Directed change management efforts, including training and communications, for enhanced performance management process and annual merit increase.
·Developed job family guides which enabled consistent classification and compensation across organizations.
·Created interview guides and forms for key job areas, which ensured accurate and consistent assessment of candidates leading to qualified hires and reduced turnover.
·Delivered multiple training sessions including leadership, harassment and behavior based interview techniques.
·Directed comprehensive compensation assessment which benchmarked Information Technology salaries across the University.
·Conducted investigations for EEO complaints, policy violations, labor relations including grievances and arbitrations.
·Managed labor relations issues with unions including SEIU 1199, UAW 2110 and SSA.