Dóra Kiss

  • Budapest Hungary
  • +36-30-257-7866
  • kiss.dora.cv@gmail.com

Curriculum Vitae

Work History

Work History
Aug 2014 - Present

Night Guest Agent / Assistant Hotel Manager

GCCL (Malta) RMD Fleet Management Ltd., Continentale De Croisieres - GCCL Group
  • To answer general enquiries from Travellers
  • Handling and resolving Travellers' concerns
  • Responsible for entire front desk area and gift shop
  • Responsible for cost, revenue, and inventory administration
  • Handling general administrative tasks for all departments
  • Assist with check in/ check out
  • Preparing the cruise reports
  • To assist the Hotel Manager with account settlements
  • Checking delivery invoices and classifying the invoices
  • Shop sales
May 2014 - Aug 2014

Front Desk Agent

Eurostars Budapest Center****
  • Check in, check out and inform the guests
  • Immobilizing and monitoring the hotel reservations
  • Invoicing
  • Monitoring the guest’s consumptions and charging them onto their room/account
  • Supervise the trainees' work
  • Close co-operation with other departments (HK, F&B)
  • Selling touristic packages for the guests
Jul 2012 - May 2014

Front Desk Agent

Hotel Szárcsa*** Székesfehérvár
  • Check in and check out the guests
  • Tracking the hotel reservations
  • Invoicing
  • Monitoring the guest’s consumptions and charging them onto their room/account
  • Preparation of statistics about the number of stayed nights and the tourism tax incomes

Education

Education
2008 - 2012

Economist in Tourism and Catering field

University of Pannonia
2007 - 2008

Tourist Guide

Péter Rózsa Grammar School
2003 - 2007

High School Graduation

BugátPál Medical and Environmental High School

Skills

Skills

Language Skills

  • Hungarian – native speaker
  • English – fluent
  • German – basic
  • French - beginner

  Personal Skills

  • I have good communication skills which I acquired in my previous jobs and I have a good sense of humor.
  • I am a very good team player, but I also enjoy tackling and solving problems on my own with as much creativity as possible.
  • I am adaptable which was necessary for my previous job.
  • I am also very punctual, polite and energetic.

Computer Skills

  • Advanced knowledge of Microsoft Office™ (Word™, Excel™, PowerPoint™, VisioTM, OutlookTM)
  • Advanced knowledge of Hostware®
  • Advanced knowledge of TesiproAS
  • Advanced knowledge of GMS
  • Advanced knowledge of MMS
  • Advanced knowledge of Horus
  • Internet
  • Typewriting

Other skills

  • Type “B” driver’s license