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Work experience

May 2009May 2014

Lead, Talent Strategies Service Offering and Senior Manager

Provided thought leadership, implementation guidance, and business development strategies for Deloitte’s Human Capital Consulting Practice. Service areas included: Workforce Planning, Talent Management, Organizational Design/Development, Recruitment and Staffing, Diversity and Inclusion, Leadership Development and Human Resource Optimization. Was directly responsible for developing, maintaining, and growing a $35M US Federal and Public Sector consulting practice for Workforce Planning and Talent Management Services, leading communities of practice, and marketing/branding/methodology creation to address current and future client challenges within Civilian, Defense, Intelligence, and Commercial sectors

Sep 2007Apr 2009

Business Advisor, Human Capital Solutions


Led Talent Management Services within BearingPoint’s Public Sector Consulting Practice (Federal, State, local governments), Emerging Market clients, foreign governments, and select global / enterprise clients. Directly responsible for leading BearingPoint’s business investment with Integrated Talent Management Systems (ITMS). Provided leadership and implementation guidance for the talent management methodology and model, talent management system, external talent management partnerships, talent management services, product documentation, marketing, diagnostic tools, workforce analytics, group evaluation management systems, externally facing management portal “Ngenium”, and multi-generational talent management initiatives

May 2007Aug 2007

Chief Talent Strategist

ESI International

Provided recruitment, retention, and employee development strategies to ESI management worldwide within designated assignment timeframe. Facilitated strategic human capital recommendations to members of the executive team, management, and partners within the Informa PLC communities. ESI International is recognized as the leader in innovative project management, contract management, business analysis, sourcing management, and business skills training and consulting.

Oct 2006May 2007

Vice President, Organizational Development

Tech Data

Provided global leadership, strategy and direction for Tech Data's learning and organizational development (OD) policies and programs. Served as counsel to executives and Board of Directors on talent, assessment, change management, and workforce planning. Tech Data distributes global information technology products, logistics management, and other technical services to over 90,000 customers worldwide with revenues over 22 Billion.

Jun 2003Sep 2006

Director, Organizational Performance


Provided global design, development, and deployment of Savvis’ human capital and training initiatives. Managed the Learning and Performance Team, Sales Training Team, Systems Training Team, Employee Development Team, technical training functions, and distance learning functions. Savvis Communications is a global service provider of managed computing and IT consulting solutions in 48 countries.


Manager, Learning and Performance


Led corporate wide training and organizational development functions. Improved organizational efficiency and technical training offerings in Wireless, DSL, Cellular, Video, Wi-Fi, and core technologies for the “Verizon One”, “Avenue”, and "Video on Demand" initiatives and subsidaries. Managed the Learning and Performance Development Team, HR - Web Development Team, C.B.T Team, and HRIS Team.


Manager, Technical Training


Created and implemented strategy for technical, e-learning, and distance learning functions using “in-house” developed CBT, Web-Cast, Streaming Video, strategic vendor partnerships, and various other “blended” training solutions. Facilitated to Verizon Employees in transmission technologies such as DSL, Fiber Optics, ATM, TCP/IP, TDM, Ethernet, 802.11b/g, and Frame Relay.


Technical Instructor


Provided customer, sales engineer, field engineer, NOC technician, and internal sales training for Alcatel's TDM and ATM product line, SONET Muxes, and (NMS) Network Management Systems product lines. Focused on VPN design, connectivity, switching, routing, trouble-shooting, testing, product lab demos, hands-on lab instruction, and classroom lecture.



Newbridge Networks
Provided customer support for the NTAC (Newbridge Technical Assistance Center) / Network Operations Center (NOC) for North and South America. Was direct link between post-sales-customers, technicians, and field engineers. Answered trouble calls, determined problems, logged trouble tickets, updated customer data base and provided technical documentation.

Teacher / Counselor

Eckerd Youth Alternatives

Lived and worked full time/year round and supervised a group of 10 - 12 at-risk youth 24 hours a day, at a wilderness camp in the mountains of Western North Carolina as part of the Eckerd Wilderness Educational System (EWES). Primary responsibilities included ensuring group member safety, engagement in productive activities and development of effective problem solving skills and useful life strategies.




Strayer University
4.0 GPA


Elon University
Minor: Business Minor: History


Elon University


Human Resource Optimization
Workforce Analytics
Workforce Planning
Leadership Development
Technical Training
Performance Management
Organizational Development
Change Management
Talent Management


Global Talent Management, Global Human Resources, Organizational Development, Learning and Performance, Workforce Planning, Succession Planning, Leadership Development



HRIM-HRIS Working Knowledge

Halogen Software EPMUltimate Software


Success FactorsSkill Soft

Element KPlateau


PeoplewareTraining Wizard







International Society for Performance Improvement (ISPI)

Society for Human Resource Management (SHRM)

Washington Forum for HR Professionals (WTPF) Worldwide Association of Business Coaches (WABC)

Northern Virginia Technology Council (NVTC)

National Labor Management Association (NLMA)

Human Capital Institute (HCI)

Order of the Arrow-Vigil Honor, Boy Scouts of America


Mr. Potts is a Global Talent Management and Human Resource Leader with 19 years’ experience in driving business results and mission performance through multifaceted and cutting edge human capital initiatives. Areas of expertise include: Talent Management, Performance Management, Workforce Planning, Workforce Analytics, Forecasting, Strategic Communications, Employee and Organizational Development, Leadership Development, HR Optimization, Competency Management, Change Management, and IT/HRIS/HRIM applications, systems, and designs within public, federal, international, global, commercial, and private sector organizations. Mr. Potts’ professional experience includes leading talent, development, and learning functions for several Fortune 100 companies & global public sector organizations - as well as specializing in complex IT, technology, and telecommunications environments. Mr. Potts is certified in IT Service Management (ITIL), certified Global Professional in Human Resources (GPHR), certified Human Capital Strategist (HCS), certified in Strategic Workforce Planning (SWP), holds a B.A in Communications and holds a M.S in Computer Information Systems. Mr. Potts recently led Deloitte Consulting's Human Capital Service offering for Federal Talent Strategies.


Workshops and Publications:

Speaker, “Optimizing the Workforce”, Oracle Federal Forum, 2013

Speaker, “The Future of Talent -2020”, Deloitte Consulting, 2013

Speaker, “Telework in Government, Creating the Agency Business Case”, 2012

Speaker, “The Workforce of the Future Symposium”, GSA, 2011

Speaker, “Knowing Your Strategic Voice”, Halogen Software User Conference, 2006

Authored, “Failing to Plan is Planning to Fail, Federal Workforce Planning Strategies for Mission Success”, 2011

Authored, “Integrated Talent Management for the Federal Government”, 2010

Authored, “Leveraging Multi-Generational Capabilities within the Federal Government”, 2009

Authored, “Accomplish Your Mission with Talent Management”, 2008

Authored, “Talent Management: Creating Organizational Success”, 2008










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