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Skills

French
Functional knowledge of French.
Writing & Editing
Developed strong English writing, editing, public speaking and research skills in academic, extracurricular and volunteer capacities. 
Social Netowrking
Well versed in the various uses of social networking fora, such as Facebook and Twitter and LinkedIn and could use these services to mobilize volunteer-base or communicate with sources; contacts or the public at large, as needed.
Cloud Computing
Capable of using cloud computing applications such as SkyDrive, Google Docs, etc., to facilitate file mobility and collaboration.
Internet Research
Microsoft Office 2007
Confident in the use Microsoft Office2007 & 2010. Also able to use Corel WordPerfect Office X5 and Open/Libre Office.
Public Speaking/Presenting
For years I have written speaches and crafted arguments for debating and public speacking tourniments. As a result of my experiance, I have an acute understanding of the basic componants and advanced techincal elements of successful oral presentations. I also have a keen understanding of how to present a speech effectively.

Work experience

2010Present

Imaginative Fiction
  • Writing a novel entitled The Phantom's Revelation

Writing Samples

In Pictures

References

  • Furnished upon request

Education

  • Bachlor of Arts, Political Science with a minor: Mass Communication, Carleton University (September 2006 - Present)
  • Course work in Creative Writing at Algonquin College (September 2011 - April 2011)

Interest

  • Writing, particularly creative writing
  • Speech writing, presenting and debating, and communication stratagy
  • Monitoring developments in communication technology, vis-à-vis the way people interact with one another
  • Macro policy design
  • Grassroots development/work
  • Journalism
  • Dabbling in graphic design 
  • Pretending to play the harmonica

Work History

  • McDonoughs Y.I.G. (Your Independent Grocer), Meals to Go/Seafood Clerk, Ottawa, Ontario (October 2009 - Present)
  • Ekos Research Associates, Telephone Interviewer, Ottawa, Ontario (March 2007 - Present)
  • Calendar Club/ Go Games, Sales Associate (Seasonal), Ottawa Ontario (November 2011 - January 2012)

  • Carleton University, Student Caller, Ottawa, Ontario (January 2009 - May 2011)
  • Mexicali Rosa's (Dow's Lake), Dishwasher, Ottawa, Ontario (May 2008 - August 2008)

Community Involvement

  • Researcher, Stand Canada (June 2011-Present)
  • S.U.J.A.C. (Student Union John Abbott College) Congress Member, C.É.G.E.P. John Abbott College, Ste. Anne de Bellevue, Québec (September 2005 - May 2006)
  • Student Ambassador and Council Director of Fundraising; Chair of the Student Ambassador Council, Kids Help Phone Québec Chapter, lMontréal Québec (September 2004 - June 2006)
  • M.I.S.S.I.V.E. Student (Maimonides Intensive Summer Session Individual Volunteer Experience), Maimonides Geriatric Centre, Côte St. Luc, Québec (Summer 2004)
  • Counselor-in-Training, Camp Kennebec, Arden, Ontario (Summer 2003)

Profile

My retail and customer service experience has taught me the value of customer service. Specifically, it has taught me the importance of multitasking, thus allowing me to complete necessary tasks while not degrading the overall customer service experience. The strong English written and oral communication skills, that I have cultivated for years, coupled with my enthusiasm, approachability, determination and dynamic personality create a unique and desirable skill-set that would make me an asset to any customer service oriented organization.

Work Experience

Customer Service

  • Demonstrated quick thinking while identifying and addressing the needs of customers, and exercised diplomacy in addressing their concerns, arranging follow ups, or otherwise accommodating them
  • Worked to achieve sales goals by upselling wherever possible
  • Employed active listening and provided genuine advice in order foster customer loyalty and strengthen the customer-company relationship
  • Maintained client confidentiality and an unbiased opinion in various capacities
  • Sustained strong public relations in roles that necessitated adopting a spokesperson-like role
  • Completed basic data entry and prepared documents for mailing

Public Speaking, Writing & Editing

  • Excelled in, and was recognized for, public speaking in the academic sphere, as well as in the community
  • Developed the ability to look at issues in a multifaceted way, often collaborating with others to formulate, structure and present the speech, presentation or case
  • Capable of applying the English language in various styles, including: academic, oratorical, journalistic or creative writing, as well as in an editing role

Teamwork

  • Integrated well into teams by maintaining an approachable demeanor while completing various undertakings
  • Took on leadership roles and showed initiative when opportunities arose
  • Organized, chaired and participated in various meetings and events
  • Recruited, trained and assisted colleagues as much as possible

Professional Characteristics

  • Outgoing, courteous and polite in customer service and customer relations settings, as well as with coworkers
  • Quick learner
  • Punctual and diligent worker

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Achievements & Honors

  • Stand Speak the Name Advocacy Coordinator (2011 Federal Election)
  • Contributor to The Charlatan, Carleton University's undergraduate student newspaper (March 2008, January 2011)
  • The Charlatan Interim Copy Editor (January 23 - 29, 2011)
  • Model in for Carleton University's Department of University Advancement Phone Program Advertisement (Summer 2010)
  • Carleton University Entrance Scholarship valued at $1000 (2006)
  • B.M.O. Financial Group Fundraising Recognition Award (2002 - 2003)
  • B.M.O. Financial Group Public Speaking (2003 - 2004)
  • National Debating Seminar Participant for Québec (2005)