Developed strong English writing, editing, public speaking and research skills in academic, extracurricular and volunteer capacities.
Well versed in the various uses of social networking fora, such as Facebook and Twitter and LinkedIn and could use these services to mobilize volunteer-base or communicate with sources; contacts or the public at large, as needed.
Capable of using cloud computing applications such as SkyDrive, Google Docs, etc., to facilitate file mobility and collaboration.
Microsoft Office 2007
Confident in the use Microsoft Office2007 & 2010. Also able to use Corel WordPerfect Office X5 and Open/Libre Office.
For years I have written speaches and crafted arguments for debating and public speacking tourniments. As a result of my experiance, I have an acute understanding of the basic componants and advanced techincal elements of successful oral presentations. I also have a keen understanding of how to present a speech effectively.
My retail and customer service experience has taught me the value of customer service. Specifically, it has taught me the importance of multitasking, thus allowing me to complete necessary tasks while not degrading the overall customer service experience. The strong English written and oral communication skills, that I have cultivated for years, coupled with my enthusiasm, approachability, determination and dynamic personality create a unique and desirable skill-set that would make me an asset to any customer service oriented organization.
Demonstrated quick thinking while identifying and addressing the needs of customers, and exercised diplomacy in addressing their concerns, arranging follow ups, or otherwise accommodating them
Worked to achieve sales goals by upselling wherever possible
Employed active listening and provided genuine advice in order foster customer loyalty and strengthen the customer-company relationship
Maintained client confidentiality and an unbiased opinion in various capacities
Sustained strong public relations in roles that necessitated adopting a spokesperson-like role
Completed basic data entry and prepared documents for mailing
Public Speaking, Writing & Editing
Excelled in, and was recognized for, public speaking in the academic sphere, as well as in the community
Developed the ability to look at issues in a multifaceted way, often collaborating with others to formulate, structure and present the speech, presentation or case
Capable of applying the English language in various styles, including: academic, oratorical, journalistic or creative writing, as well as in an editing role
Integrated well into teams by maintaining an approachable demeanor while completing various undertakings
Took on leadership roles and showed initiative when opportunities arose
Organized, chaired and participated in various meetings and events
Recruited, trained and assisted colleagues as much as possible
Outgoing, courteous and polite in customer service and customer relations settings, as well as with coworkers
Punctual and diligent worker
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