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Work History

Aug 2015Present

Director, Food and Nutrition Services

Aramark-Houston Methodist Sugar Land Hospital

Food Service Director of a 300-bed acute care hospital facility. Providing room service to patients, retail food service to staff and visitors and catering services for departmental and hospital functions.

Feb 2013Aug 2015

Clinical Nutrition Manager

Aramark-Houston Methodist Hospital TMC

Manage a team of 21 clinical dietitians at a 1200 bed acute care facility.

Member of:

  • HMH Clinical Nutrition Subcommittee 
  • HMH System Clinical Nutrition Manager Committee - Chair
  • HMH Enhanced Recovery After Surgery (ERAS) Committee - Co Chair
  • New EHR Software (Epic) FNS Subject Matter Expert Committee
  • Hospital Acquired Pressure Ulcer PI Committee
  • Aspiration Pneumonia PI Committee
Aug 2011Jun 2013

Adjunct Nutrition Instructor

Houston Community College

Nutrition Course Taught

  • 'Introduction to Nutrition' Classroom Course
Mar 2010Jan 2013

Director, Food & Nutrition Services

Clear Lake Regional Medical Center

Food Service Director of a 600-bed acute care hospital facility.  Providing room service to patients, retail food service to staff and visitors and catering services for departmental and hospital functions.

Aug 2008May 2010

Adjunct Nutrition Instructor

University Of Houston

Nutrition Course Taught

  • 'Introduction to Nutrition' Online Course
Jun 2009Mar 2010

Associate Director, Food & Nutrition Services

Luby's Healthcare Culinary Services

Managing the Patient Food Service Division at St Joseph Medical Center, a 600-bed hospital facility located in downtown Houston.

Mar 2009Jun 2009

Consulting Dietitian

BLB Consulting Inc.

Provide nutrition wellness programs, clinical nutrition intervention and/or food service management support to various local and statewide healthcare and corporate accounts (acute care hospitals, nursing homes, renal clinics, long term acute care facilities, NASA, etc).

Oct 2003Jan 2009

Director, Food & Nutrition Services

Memorial Hermann Sugar Land Hospital

Press Ganey Inpatient Satisfaction Survey: Won 5 ‘Best of the Best' Quarterly Room Service Awards within the last 2 years. Participants included 8 other Memorial Hermann hospitals (4 Patient Room Service Accounts) Average PG Score: 95th%tile

Food Service Department Employee Satisfaction Survey: Hospital System Goal: 4.2510/06 - 4.5110/07 - 4.3910/08 - 4.36

Retail Customer Service Survey: 2008 Retail Customer Satisfaction Results: 83% Overall Customer Satisfaction 2nd Highest in the Memorial Hermann System.  Highest among Memorial Hermann Acute Hospitals

Retail Revenue Exceeded Budgeted Goals: FY'08 Exceeded Revenue Budget by 11%FY'09 Exceeded Revenue Budget by 16% (as of 12/08)

Nov 1998Oct 2003

Clinical Nutrition Manager

Memorial Hermann Southwest Hospital

Performance Improvement Facilitated & Completed: 1. Revised the MHSW Parenteral Nutrition Form (Benefit: Patient Care, Patient Safety & Cost Efficiency)2. Facilitated completion of the Nutrition Screening/ Referral Process (Benefit: Patient Care & Cost Efficiency)3. Initiated a Safe Tube Feeding Administration HACCP Program (Benefit: Patient Safety)

Clinical Preceptor: 1. University of Texas  2.Texas Woman's University 3. University of Houston Dietetic Internships  4. San Jacinto Dietetic Technician Internship

MHSW Excellence Award 2002 Direct Caregiver Recipient: Nominated by clinical nutrition staff

Co-Chair Memorial Hermann Healthcare and Chair Houston Methodist System Nutrition Committee: Monthly Meeting

Expanded the Memorial Hermann SW Outpatient Nutrition Clinic: From 1.5 FTEs (1 full-time and 1 part-time Dietitian) in 1998 to 2.5 FTEs (2 Dietitians and 1 part-time Office Assistant). This initiative resulted in:  

  • Reduced appointment delays
  • Reduced ‘no shows' 
  • Increased revenue

 Increased Patient and Physician Satisfaction

May 1996Oct 1998

Clinical Nutrition Manager

Georgia Baptist Hospital

Actively Participated in Joint Commission Surveys: Represent the department at 'JCAHO/DNV Care of the Patient' Interview, provide answers to surveyor's food service and nutrition-related questions

Television Interview: 1. Channel 57 ‘Atlanta Live' Interview on ‘Nutritional Intervention and Morbid Obesity', Atlanta GA.

P&T Committee Member: Active participant on Pharmacy and Therapeutic committee collaborating with physicians and pharmacists to initiate improved enteral and parenteral nutrition protocols, Nutrition Support Team patients' clinical pathways, etc.

Sep 1991Apr 1996

Liver Transplant Dietitian

Emory University Hospital

Wrote Nutrition Articles: For the American Liver Foundation quarterly Newsletter and periodically provided nutrition presentations to both the American and National Liver Foundation local chapters

Television Interviews: 1. CNN Interview on ‘Hypertension in Blacks' with Carolyn O'Neil, Atlanta, GA  2. Channel 5 Interview on ‘Multivitamin-Mineral Supplementation and the Elderly' with Dianne Davis, Atlanta, GA.

Jun 1987Aug 1991

Clinical Dietitian

The Methodist Hospital

Quarterly Nutrition Presentations:  'I Can Cope' Cancer Survival Group

Collaborate with Oncology and Infectious Disease MDs

Member of Nutrition Support Team: Provide nutrition care to Cancer and AIDS Patients

Education

Sep 1989Jun 1992

Masters of Science

Texas Woman's University

'Cottonseed Oil vs. Soybean Oil in preventing/reducing malignant tumors in mice '

Professional Paper

Sep 1980Jun 1983

Bachelors of Science

Andrews University

Dietetic Coordinated Undergraduate Program

Extra Curriculum Activities:

  • Aircraft Flying (elective course)
  • Skiing
  • Roller & Ice Skating
  • Bowling 
  • Track & Field
  • Chamber Choir Member

Skills

Food Service Director Experience

Food Service Director: 1. Six years at Memorial Hermann Hospital-Fort Bend/Sugar Land.  2. Three years at Clear Lake Regional Medical Center.  3. Provided room service  and traditional meal service to patients and retail food service (cafe, catering, vending, doctors lounge, bistro, etc.) for employees, physicians and community.

Clinical Nutrition Management

Clinical Nutrition Manager     1.  Two years at Georgia Baptist Hospital - Atlanta  GA.      2. Three years at Memorial Hermann SW Hospital - Houston, TX.  3. Two years at Houston Methodist Hospital-TMC - Houston, TX. 

Higher Learning Nutrition Instructor Experience

1. DeKalb Community College, Atlanta, GA - 1 year

2. University of Houston, Houston, TX - 2 years

3. Houston Community College, Houston, TX - 2 years

4. Dietetic Internship Preceptor at Emory University Hospital, Memorial Hermann Hospital and Houston Methodist Hospital

TV Interviews & Presentation Skills

Three Television Interviews: 1. CNN Interview on ‘Hypertension in Blacks' with Carolyn O'Neil, Atlanta, GA.  2. Channel 5 Interview on ‘Multivitamin-Mineral Supplementation and the Elderly' with Dianne Davis, Atlanta, GA.  3. Channel 57 ‘Atlanta Live' Interview on ‘Nutritional Intervention and Morbid Obesity', Atlanta GA.

Strategic Planning

Financial Planning, Staffing Ratio Needs and Productivity Monitoring

Project Management

1. Performance Improvement Initiatives.  2. Holiday Ginger Bread House Village.  3. Operations Excellence Projects.  4. Service Council (Review satisfaction survey scores and provide action plan(s) as needed):       

  • Press Ganey Inpatient Satisfaction Survey
  • Cafe Customer Satisfaction Survey
  • Employee Opinion Survey
Interpersonal Skills-Customer Service
Completed numerous seminars and webinars on being an effective communicator, mentor and leader.  See Donna's Career Portfolio (top right).
Patient Room Service-At Your Request and CBORD Software
  • Sodexo's Room Service program used at Memorial Hermann Sugar Land Hospital
  • Aramark's Room Service program used at Houston Methodist Hospital-TMC
Proficient in Microsoft Office Suite

Microsoft Office PC Experience includes: Advanced Excel spreadsheets preparation with hyperlinks Power Point presentations with animation and video inserts Education handout formatting, editing, etc.  

References

Vanessa Robinson

Vanessa is my Regional District Manager with Aramark-Houston Methodist Sugar Land Hospital from August 2015 to Present.

Jamille Bond

Worked with Jamille at Memorial Hermann SW Hospital for 5 years and at St Joseph Medical Center/Luby's .

Dolly Attwal

Direct Report to Dolly at Houston Methodist Hospital-TMC from February 2013 - August 2015. 

Certifications

Jun 2021

ServSafe Certificate

Texas Department of Health

Training includes:

  • The Importance of Food Safety
  • Good Personal Hygiene
  • Time and Temperature Control
  • Preventing Cross-Contamination
  • Cleaning and Sanitizing
  • Safe Food Preparation
  • Receiving and Storing Food
  • Methods of Thawing, Cooking, Cooling and Reheating Food
  • HACCP (Hazard Analysis and Critical Control Points)
  • Food Safety Regulations
Oct 2017

Licensed Dietitian

Texas State Boad of Examiners of Dietetics
Aug 2017

Registered Dietitian

Academy of Nutrition and Dietetics

Career Portfolio

A Day in the Life of Pt Room Svc at MHSL Hospital

My Contribution Statement

"Train people well enough so they can leave. Treat them well enough so they don't want to."  by Sir Richard Branson

Summary

Managing a successful food and nutrition service department requires a unique blend of expertise in research and project management, process development, customer service, mentoring and leadership skills.  

My professional experience includes an extensive career in food service/clinical nutrition management and higher learning nutrition education.

The following are highlights of my qualifications:

  1. A distinguished career directing the development of room service patient meal service which earned Memorial Hermann Sugar Land Hospital the ‘Best of the Best’ Award 5 consecutive quarters for highest Press Ganey Inpatient Satisfaction Scores within our 10 system-wide hospitals.
  2. Dietetic Internship preceptor for clinical nutrition rotations at renowned institutions including Emory University Hospital, Memorial Hermann and Houston Methodist Hospitals. Facilitated system clinical DI orientation and participated in intern matching/selection process.
  3. Technical proficiency in Microsoft Office Suite, MICROS/Simphony (retail) and Room Service software.
  4. Comprehensive food service and nutrition industry training.  A broad understanding of leadership principles, traditional vs. room service meal delivery, customer service/ interpersonal skills, natural disaster hospital management, behavioral interviewing methods, etc.
  5. Exceptional leadership abilities with the demonstrated capacity to build, train, and mentor highly productive and motivated cross-functional teams.

In addition, I offer outstanding organizational skills, which have proven to be a critical asset in developing, maintaining, and supporting a dynamic team of clinical dietitians and food service employees.

Thank you,

Donna Michael

Interest

  • Interior Designing
  • Local Church Praise Team member
  • Community Health Lectures

Objective

  • To ensure Food and Nutrition Services is providing the best quality food service and clinical nutrition care to all our customers
  • To promote a healthy lifestyle by facilitating nutrition education and supporting other wellness programs
  • To serve as a healthcare advocate by promoting our goals for ‘clinical excellence & patient satisfaction' to the community at large

Excellence Award Recipient

Direct Care Giver ‘Excellence Award' Recipient 2001-2002

Nomination written and submitted by Jamille Bond, CNSC, RD, LD, Memorial Hermann SW Hospital - April 2002

"Donna Michael has demonstrated a "Partners in Caring Attitude" since she started to work here, approximately 3 years ago. Caring both for the staff and the Memorial Hermann Healthcare System has been observed so many times that it is hard to pin point specific times. It is an everyday thing for her! "Good Leaders and Managers are a key component in running a happy, quality institution, not only in keeping the institution in good working shape but keeping the employees in a motivated state of mind in the daily strive for excellence. She is that type of manager. "Since Donna became the Clinical Manager she has continuously encouraged her staff to improve themselves in areas that would be interesting to them and would add value to the institution. Ultimately, the employee feels more satisfied/accomplished and the institution becomes more valuable. "Several of our staff members have benefited from this quality of hers. Several of them have attained their licensure in different nutrition areas increasing the value of our department. "Example: Two (2) employees have become licensed dietetic technicians, one (1) became a certified nutrition support expert, and another one (1) a certified diabetic educator. "Donna has put a Clinical Nutrition Department together that would be the envy of other hospitals - a smart and energetic group! Her hiring skills are excellent and very fair. Again, she keeps Memorial Hermann and her staff on her mind. She gets the staff involved in the hiring process, looking at the individual's skills as well as their personality in order to hire a well-rounded individual that will be an asset to the department and the system. "She has immensely improved the communication among our department, among co-workers and with management, keeping an ‘open door' policy and thorough regular staff meetings. "Donna's listening skills are superb, letting her staff vent and express themselves without making the staff feel threatened, which again improves communication and morale. "She takes quick action with ideas that are brought up by staff, which makes the staff feel like they have some input regarding their jobs. Example: The staff wanted to start wearing scrubs, she looked into it, a fair vote was taken and we are now wearing comfortable clothing that make our days easier."An issue recently came up regarding the clinical staff salary ranges, and whether these were fair salary adjustments compared to the Houston market. Donna again exhibited excellent leadership skill, trying to keep the best interest of her staff and Memorial Hermann in mind. She listen to the issue, ask us to do some research and gave us the advice and direction we needed to address this issue with upper management in a way to get the best results. Again both management and her staff were served with the best results. Management saw the problem and corrections were made.

"Donna is also a very spiritual person and incorporates this into her everyday work environment very well. She shares spiritual thoughts in such a way that her staff benefits from them making their everyday activities seem more meaningful. Very often the days may become dull and you may lose perspective of what life and taking care of patients is all about. She brings us back to earth, making us remember to take time to ‘smell the flowers'.

"The Clinical Nutrition Staff would like to say a special ‘Thanks' to Donna! She is a true partner in caring and we feel she is an asset to the management team of Memorial Hermann Healthcare Systems."