Derek Wasson

Derek Wasson

Work History

Work History
Oct 2012 - Present

Box Office Agent

Imperial Oil Center for the Performing Arts

Volunteer position with this local community based theatre. Handling phone calls, answering phone messages, selling tickets, processing credit card sales online through TixHub, processing debit and credit cards through terminal and cash sales. 

Apr 2012 - Jun 2013

Customer Retentions

Park Lane Chevrolet Cadillac Ltd

Primary role is to engage in different venues including printed flyers, email, phone calls and social media to retain customers.  To mediate between customers and management to a resolution to keep the customer. To work with management to foster a positive change into a new way of providing service to customers in a positive experience.

Secondary roles include service writer, tower operator, warranty administrator, assistant to general service manager, and minor IT.

Jun 2006 - Mar 2010

Operations Analyst

NCO

Responsible for ensuring client and company objectives and expectations are met.  Real time analysis of employee productivity.  Creation and maintenance of hourly / bi-hourly / shift end reporting to Site Manager, Sales Managers, Client and Corporate levels.  Communication thru email, instant messenger, and/or phone/fax to all levels.  End of day back-up of systems and shut down procedures.

Ancillary duties included certificate creation for exceeding attendance, performance metrics and 'way to go' or 'tip of the hat' awards as well a monthly newsletter.  Proficient with word, publisher, excel and outlook.  Trained co-workers how to use outlook and other technologies in ways that will save paper, thru calendar, appointments, and tasks.

1999 - Jun 2006

Apprentice

Botinicals Gift Shop

Assisted in production of metal floral arrangements/sculpture.  Assist with trade show set up, production, order taking and tear down.  Design of spread sheets for order forms and tracking.  Fax, email and answering business phones.  Work in the studios gift shop handling of cash and debit machine, merchandising, shipping and receiving.

Jun 2004 - Jul 2005

Inside Sales Associate

One year contract position, working with a field sales team in Sunrise Florida, for customer service, to acquire initial introduction meetings, presentation meetings, closing sales. Working with spread sheets, email, word fax and copiers.

Education

Education
Sep 1992 - May 1994

Television Broadcasting

Loyalist College

Focused primarily on news production and television production this two year program provided a diploma in Television Broadcasting.

1986 - 1989

Diploma

Minto Memorial High School

From grade 1 - 6 total french imersion. 7-9 gradually classes were added in english, grades 10-12 only had a french class, all others were in english.

Interest

Photography

Hiking

Biking

Cooking

Social Media

Summary

I’ve worked in an office environment for the past 12 years and most everything has been self-taught.Currently I have been doing some self-passed motivational and sales courses relevant to my current position.

Skills

Skills

French English Biligualism

Taught thru public school.  Grades 1 thru 12. Total emersion 1 thru 6.

Class 5 Drivers License

Willing to learn a new class.

Certifications

Certifications
Jan 2013 - Present

Smart Serve

Province of Ontario
2009 - 2012

Standard First Aid (Workplace)

Red Cross
2009 - 2012

CPR

Red Cross