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Work experience

Aug 1996Present

Practice Lead - Senior Project Manager

IBM Canada Ltd

Senior Project Manager, IBM Application Services

• Departmental strategic planning and budget management, client and business partner relationship management. Established the skills development plan for the 80 person team, to respond to client business solution delivery.

• For a provincial government, led a sub-project of the target multiple e-business solution, before taking over the $12M annual program for the the final 1.5 years.

• Management of project engagements, performing project delivery quality management of client projects within the Manitoba territory. Adherence to best practices in project management including Scope, Schedule and Budget.

• Client relationship management with sponsors and stakeholders to ensure thedelivery of the required services and solution. Implemented a multi-sourcing solution to staff projects with a mix of employees, business partner staff and professionals from IT Staffing organizations (Sapphire, People First, Manpower)

• Project team building to a common vision, delivering the required solution, meeting client business sponsor and user needs, to the benefit of the client organization.

• Quality management of the delivered solution, focused on the critical business services success factors.

• Project management of multiple e-business solutions comprised of web based n-tier solutions using Java, Websphere and distributed computing solutions.

Jun 1993Aug 1996

Technical Architect / Project Manager

The design, construction, development and implementation of the systems management policies and procedures to support automated business solutions to deliver required functionality to clients. Specifically Powerbuilder / Sybase solutions using distributed computing technologies.

Mar 1983Jun 1993

Technical Architect / Project Manager

Manitoba Data Services

Systems Programmer

The design, construction, testing and implementation of hardware and software solutions to deliver required automated services to the clients of Manitoba Data Servicesw.


Personal Skills
Option evaluation, Decision Making, Presentations, Problem Solving, Verbal Communications, Written Communications.
Interpersonal Skills
Conflict Management, Interpersonal Relationships, Negotiating, Relationship Management, Team Building.
Business Skills
- Business Assessment, Business Case Justification (including alternatives reviewed), Business Functions, Business Process Redesign, Customer Service, Implementation, Product & Vendor Evaluation (fit to goals & objectives), Systems & Technology Integration, Testing and Quality Assurance.
Management Skills
- Delegation, Leadership, Change Management, Meeting Management, Performance Management, Quality Management, Staff Development, Career Development, Project Staffing.
Project Management Skills
- Charter Development, Complexity Assessment, Cost Estimating, Cost Management, Project Management Software, Project Library Management, Project Organization, Construct WBS, Project Progress Assessment, Resource Acquisition, Resource Management, Resource Acquisition, Resource Development, Resource Leveling, Schedule Development, Scope Management, Project Size Estimating.


Client Assignment History03/2009 – Current , IBM Canada Ltd., Winnipeg, Mb, Canada

Senior Project Manager

Managed the development of the enterprise architecture services for a large Financial Services organization in western Canada, based upon the defined services required to be delivered in a large and complex Financial Services organization. The archiecture of a availability environment, with redundant mirrored data centres and the development of high availability services, with live failover toa second data centre was the desired end state. Key to the planning and configuration of such facilities is the identification of the business requirements and the alignment of technology to deliver information technology services meeting or exceeding the business requirements. The initiative has recently delivered the recommended enterprise architecture components and standards to meet the high availability and redundant service goals of the organization.

01/2009 – 03/2009 , IBM Canada Ltd., Winnipeg, Mb, Canada

Senior Project Manager

Project Manager leading the planning and execution of the migration of outsourced data processing services from the current IT Services provider in eastern Canada to IBM managed hosting services in an IBM outsourcing service delivery centre in western Canada. The planning initiative needed to accommodate a very tight timeline to transition the corporate information technology services over a long weekend from the current provider to the new IBM service provider location in western Canada. Key to the success of the initiative was the detailed planning of the move, comprehensive strategy for migration of the computing assets, and quality assurance planning and testing to verify the success of the move, including fall back planning efforts which were not required.

04/2004 – 11/2008 Clients of IBM Winnipeg, Manitoba, Canada

Responsible for the business results of the IBM Winnipeg Application Services practice in Winnipeg:

• client relationship management

• business partner relationship management and opportunity ownership

• project delivery excellence and review for projects delivered within Winnipeg

• project planning and delivery for new opportunities

• delivery management of ongoing projects, risk review and quality assurance

• staffing (hire/dehire), training programs, skills development, career development, coaching

2004 – 2004 , IBM Canada Ltd., Winnipeg, Mb, Canada Senior Project Manager

Project Manager responsible to a Canadian agriculture organization for the configuration, provisioning planning, implementation, and testing of a security solution comprised of IBM TIM/TAM Identity Management solution for web applications. Solution was implementation on IBM RS6000 servers with an AIX operating system. 2004 – 2004, IBM Canada Ltd., Winnipeg, Mb, Canada Project Management

Project Management for the implementation of a newly architected enterprise network backbone for a Canadian agriculture organization. The solution comprised of both vertical and horizontal network integration provisioning, including the safe management of these services in an asbestos environment. The implementation provides enhanced backbone and isolated network segments, managing bandwidth to the network usage profile of the client throughout their business cycles.

2000 – 2004, Government of Manitoba

Better Systems Initiative : e-Government, Delivery Project Executive

Project Description: Delivery Project Executive managing the delivery of a portfolio of web solution projects for multiple Government of Manitoba departments including Child Daycare, Companies Office, Education and Employment Training Services, and the shared services infrastructure management team.

1999 – 2000, Canadian Financial Services Organization

Residential Mortgage Integration and Remedy Service Delivery solution for Contact Centre

Project Description: Senior Project Manager responsible for the overall management and execution of the migration of the Residential Mortgage business services and supporting IT solution applications from one Financial Services organization to another, as part of a merger and acquisition. Held a direction relationship with the executive sponsors, providing comprehensive progress reviews, issues and risk management, and the timely resolution and communication of decisions to the joint project delivery team.

Project Description: Senior Project Manager responsible for the procurement, imaging, shipment to Investors Group agents, service depot enablement, and laptop image / re-image services, including “hot swap” to ensure the availability of IG agents to access client financial portfolio information, and the ongoing growth of investment portfolios.

Project Description: Senior Project Manager responsible for the design and implementation of the Remedy service request management solution for the tracking of service requests and delivery / resolution of service.

Key Skills:

  • Project Management Professional (PMI/PMP), Project Management Institute, certified to 2012

  • Extensive training in project delivery methodologies and people management practices, focused on the development of a high perform team culture with continuous skills development.

  • Client Relationship Management, Program / Project Management, Risk Management, Project Delivery Methods, Quality Assurance / Delivery Excellence

  • Staff Development through a comprehensive skills development plan, aligned to the corporate goals and priorities.

Project Management

Charter Development

Complexity Assessment

Cost Estimating / Management

Quality ManagementFull Lifecycle Testing

Critical Path Management

Project Control Office

Project Planning (WBS)

Project Organization

Resource Requirements

Project Scheduling

Scope Management

Issue/Change Management

Communication Plan Generation & Execution

Project Scorecard

Interpersonal Skills

Relationship Management

Decision Making

Problem Solving

Verbal Communications

Written Communications

Conflict Management

Interpersonal Relationships


Team Management

Business Skills

Customer Services

Product Evaluation

Business Case Generation




Service Delivery


Business Presentations

Key Courses and TrainingHuman Resources and Payroll solutions, processes and procedures. IBM Global Methods, Rational Unified Process, Agile Development, Coaching and Mentoring, Supervision and Team Building, Leadership by Example



QualificationsBachelor of Science ( Computer Science ), University of Manitoba

Other relevant information


CredentialsProject Management Institute, PMP renewed and active to 2012

Skills Development in 2009

- Performing a Project Management Review to enhance project delivery quality and client valueLatest PM Readings:Project Rescue- Avoiding a Project Management Disaster Sanjiv Purba and Joseph J. Zucchero)


Travel, New Languages, Reading, Snorkelling, Dune Buggy Wilderness Ride, Photography, Self Improvement.


Professional Experience Profile

As a Senior Project Manager, with over 25 years of experience, Doug has led multiple Information Technology client projects, focused on success as defined by the business sponsor. His focus is on the delivery of the project, using industry leading engagement models (Package Implementation, Application Development and Maintenance).

He has successfully led a strategic client pbojects, in all phases of project delivery including solution definition, estimating, construction, implementation and ongoing maintenance. In his latest role, he led a team of 80 IT professionals in the generation of business solutionsfor clients. He has vast experienced in strategic planning, staffing, budgeting, performance management, skills development, and business partner relationship management.

Doug focuses on leading the team to deliver the target solution, focusing on scope, budget, and schedule, with a keen focus on the quality of the delivered solution. He has successfully delivered projects to Government, Insurance and Financial Services clients throughout Canada, holding relationships with client Vice President, Assistant Deputy Minister and Senior Management sponsors.

In the performance of his role, Doug ill:

  • Coordinate and schedule subcontractors and suppliers.

  • Work closely with the architects and team leads in reviewing solution requirements and design specifications.

  • Schedule, conduct and lead project team meetings.

  • Manage the execution of the testing phase to ensure product quality.

  • Oversee cost control/coding and payroll.

  • Prepared budgets, estimates, proposals, schedules, and work scopes.

  • Manage subcontract agreements and general contracts with clients.


Project Management Institute, PMP

Certified to 2012


Willie Gruber

I am pleased to provide a personal reference for Doug McLean.I have had the privilege of working closely with Doug McLean at IBM since 2002.  He is a conscientious, intelligent, hard-working, dedicated individual.  

His strengths include business acumen, people management skills, people relationship skills, project management experience, and most importantly, client relationship skills.  Doug always puts the business needs of his client ahead of his own.I would strongly recommend Doug McLean for any senior Information Technology, management or project management role.  Finally, Doug's greatest strength is his personal integrity.  He has a strong core set of personal values and always strives to do the right thing in any situation.  He is the kind of person you can depend on, in the workplace and on a personal level.Yours trulyWillie [email protected]

Leonard Klassen

Mr McLean is a the leader in the Information Technology industry. As my direct manager for several years, Doug consistently exhibited a strong awareness and knowledge of the business world. Doug possesses both the vision and the expertise necessary to leverage business redesign and information technology as enablers to improved service and business opportunities for the customer. Doug is an effective communicator. He communicates and works effectively at senior management and executive levels. Doug prides himself on staying current with project management and application development processes and tools, thus enabling him to effectively engage with technical project staff in all facets of solution planning, design and delivery. Doug consistently focuses on win-win-win; the customer, the team, himself. An extremely fair manager, Doug not only demands excellence from his team and himself, he delivers it.” May 4, 2009


Government of Canada