Tecnomen is Finnish company that develops and markets telecommunication systems to teleoperators and service providers globally. Tecnomen's product range includes Multimedia Messaging, Voice Mail, Wireless e-mail, Unified Messaging and Intelligent Networks - IN (Prepaid Platform).
Responsible for managing the training department (customer and internal). Acting as a manager and a trainer (when needed), including following duties: planning, marketing, developing and delivering trainings for current and new products in all platforms, products and solutions. Responsible for managing a group of five resources to deliver customer trainings in Latin America. Project / Support Engineer (first year)
As a member of a support team, actively involved in all stages of customer delivery and support. At the definition stage, responsible for providing client support remotely or on site, changing configuration, fixing system bugs and upgrading software and hardware. At the testing level, responsible for validating system functionality by installing and testing its services in test lab. At the implementation stage, directly involved with hardware and software installation / configuration on customer site.