Over 13 years in the technology field (IT/Telecom). Working knowledge on capacity planning for software and hardware. Experience on how to align services to the customer strategy. Excellent academic and personal education starting from technical high school in Electronics (Brazil); studding, working and living in New York, master's degree in Electrical Engineering with Telecommunication emphasis from a first line university in Brazil (FEI - Faculdade de Engenharia Indústrial) up to Post-graduation in IT Strategic Management; experience and knowledge in Telecommunications: cable, broadband, fixed and mobile networks including IN Network, Unified Messaging, Voice Mail, Multimedia, Mediation, Provisioning, Activation and Network Inventory platforms, signaling protocols SS#7, CAP2/3, IS-41, etc; constant technical updates with trainings in Europe; Training, Managing, Commercial and Marketing skills; Fluent in English, Portuguese and Spanish.
2006 - 2009
Comptel is a Finnish company that delivers a range of dynamic Operations Support Systems (OSS) solutions for communications service providers, among them Convergent Mediation and Charging, Fulfillment and Network Inventory solutions.
Solutions Management position includes Presales, Product Management and Marketing responsibilities, demanding solution presentations, responses to the technical compliance matrix, RFx and Bid management, providing complete solutions with features, functionalities and ideas gained from the RFIs.
2000 - 2006
Tecnomen is Finnish company that develops and markets telecommunication systems to teleoperators and service providers globally. Tecnomen's product range includes Multimedia Messaging, Voice Mail, Wireless e-mail, Unified Messaging and Intelligent Networks - IN (Prepaid Platform).
Responsible for managing the training department (customer and internal). Acting as a manager and a trainer (when needed), including following duties: planning, marketing, developing and delivering trainings for current and new products in all platforms, products and solutions. Responsible for managing a group of five resources to deliver customer trainings in Latin America. Project / Support Engineer (first year)
As a member of a support team, actively involved in all stages of customer delivery and support. At the definition stage, responsible for providing client support remotely or on site, changing configuration, fixing system bugs and upgrading software and hardware. At the testing level, responsible for validating system functionality by installing and testing its services in test lab. At the implementation stage, directly involved with hardware and software installation / configuration on customer site.
1997 - 2000
Hardware Support – Field Service
North American company supplier of in-house dealership computer systems worldwide.
Hardware Support - Field Service
Responsible for building up and supporting the entire hardware department for the Brazilian branch of Universal Computer Services. In charge of implementing a parts department (stocks), a bench repair facility and an office space to host the hardware department, sales and accounting offices. At the same time, responsible for customer support, from installation to maintenance and repair of the entire system.