Led 95 people with P&L responsibility of up to $75M with extraordinary cost control record; slashed attrition by 23% and catapulted employee utilization by 135%, saving $1.28M in the first 6 months.
Deployed 6 enterprise applications; started implementation of technology upgrade within 2 weeks of start date and saved $5.2M annually from operations, administrative labor, equipment and fuel savings by first year.
Sharp analysis of data resulted in dropping a key 37-year contract due to lack of profitability; boosted EBITDA by 4%. Responsible for Business Development of accounts up to $25M, expanding account $3.4M at a 26% margin within 5 months.
Created formal Project Management Office, slimming forecasted capital projects by $8M+ over 3 years. Reduced liability claims by 20-30%, up to $1.2M annually and saved 2 FTE by deploying SAP Business Objects reporting suite to monitor performance across all areas.
Reduced 60+ day collections by 21%, receivables by $800K and bad debt write-off by 56% within 1 year with focused collections initiative.
Strong negotiations resulted in a 9% reduction in new wireless contract. Shrank communication spend by over 35%, saving $125K.
Provided sales force with tools to increase customer contacts by over 50% daily. The implementation of tools, equipment and data to drive process decisions resulted in an overall reduction in force of nearly 50% company-wide, with increased service levels and customer satisfaction.
Managed the due diligence and technology for 3 acquisitions up to $13.5M each within 3 years.
Created the first and only customer experience tracking system in a $60B+industry, improving service verification, lowering call volume by 20% and turning customer service into first-ever upselling machine, gaining $25K of incremental revenue and an additional $50K annually.
Responsive to internal customers as well; sponsored an effort that reduced lost work time by 35%+ and worker’s comp claims by $700K+ within 6 months.