Instructor, facilitator extraordinaire', social media maven, innovation advocate, digital navigator, compulsive communicator, coach, facilitator, project manager, technical support trainer, tsa trainer, ibm trainer, pos terminal trainer, pos trainer, hand held terminal instructor, federal hr benefits orientation, benefits instructor, entry on-duty specialist, terminal trainer, mobile computer trainer, mobile device trainer, instructor mobile computer, financial services trainer, financial services instructor, banking instructor, banking trainer
Results-focused instructor to create learning moments. Dynamic trainer and engaging speaker with national and international audiences. Creative coach with enterprise application software. Task oriented facilitator in achieving measurable goals.
2013 - 2013
Conducted on-site training on new digital imaging and scanning equipment to process customer transactions forBank of America branch offices. Coached employees using new software and maintaining equipment in 15 locations.
2011 - 2012
Provided classroom instruction on new enterprise application software (EAS) financial system at branch offices ofMorgan Stanley Smith Barney. Facilitated transition from legacy computer system due to merger in 68 offices in 19 states.
2010 - 2011
Provided classroom instruction for audiences in excess of 100+ on H.D. Vest’s proprietary financial software system. Facilitated transition from legacy computer system due to merger with Wells Fargo, LLC for advisors and staff.
2008 - 2009
Conducted weekly mobile computer training for 6-12 technicians of Service Experts, Inc. at various USA locations. Coached managers and support staff on new Internet features and integration with legacy computer system.
2007 - 2008
Conducted training at 27 locations on new point-of-sale terminals for DOD Defense Commissary Agency/IBM in USA and Asia/Pacific. Used e-learning, OJT and personal coaching for employee transition in stores with daily sales of $175,000+.