UNITED PARCEL SERVICE, Fort Lauderdale, FL1993 – 2003
($30 billion corporation; world's largest package delivery company)
On-Road Supervisor1999 – 2003
Supervised dispatch and coordination of pick-ups and deliveries of 56 drivers, union and non-union. Scheduled route activities to conform to 9-9.5 hour shift, in accordance with union contract. Reviewed and approved all payroll functions prior to submission to Accounting. Monitored all drivers to ensure air shipments were delivered by respective commit times.Closed Center 1-2 times per week; transmitted time cards and supervised activities of all part-time workers regarding customer concerns, messages and Driver Control Records.
·Accident investigation, safe work methods, safe driving habits, rewarded when drivers went 30 days with no injuries or accidents with cookout.
·Received award for Achievement of 98% on-time delivery of premium product in the region.
·Ranked #1 in Accuracies in Payroll Submissions.
·Monitored and corrected inefficient driver methods to ensure maximum driver productivity.
·Reworked route details. Increased driver productivity 14 to 17 Stops Per On Road Hour (SPORH).
·Reduced COD Irregularities/Errors from 35 to 2 in 30 days and maintained accuracy for four years.
·Served as HAZMAT First Responder. Trained personnel in safe handling of all hazardous materials.
·Acted as Manager when needed.
·Trained new drivers on new version of DIAD (Delivery Information Acquisition Device).
Preload Supervisor1998 – 1999
Ensured correct loading of all package cars. Trained, motivated and disciplined 80-110 personnel, processed timecards, collected hours for division from management personnel and expedited drivers’ departures from building.
Package Car Driver1994 – 1998
Drove route to ensure next day air packages were delivered by 10:30 a.m. Simultaneously delivered and picked up parcels to homes and business. Served as Quality Coordinator to achieve highest level of service to all customers.
·Updated driver logs to reduce missed pickups and ensure that swing driver covered entire route.
·Developed sequence for 750 vendors with delivery at one location.Reduced delivery time by three hours within two months and maintained for four years.
·Constantly changed delivery route utilizing Customer Information Notifications (CINs).
·Acted as Driver Trainer. Observed other drivers and checked safe work methods.
·Member and Coordinator of Safety Committee.Updated Staff Manager on claim reductions.
Preloader 1993 – 1994
Loaded package cars, segregated Next Day Air. Moved irregular packages and sorted by zip code.
Contract Ratification B / Hazmat First Responder Training
Injured Employee Procedure / Quality Improvement Process
Antitrust Compliance Training / Building Employee Relations
Employee Relations Workshop / Employee Safety Training (ESTA)
Vehicle Safety Training (VSTA) / Career Development Workshop
ADA Procedures Overview