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Work experience

Apr 2014Dec 2014

 Representative 

SITEL

Collected customer feedback and made process changes to exceed customer satisfaction goals.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Properly directed inbound calls in phone queues to improve call flow.

Mar 2012Jan 2013

Receptionist 

Decatur Medical 

Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.Updated patient accounts and information on a daily basis.Managed incoming and outgoing calls for busy medical office.

Oct 2007Mar 2012

Sales Lead

EXPRESS

Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Opened and closed the store, which included counting cash drawers and making bank deposits.

Education

Sep 2004Jun 2007

High School Diploma

John F Kennedy