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Work experience

Jan 2011Present

Learning and Development Sr. Training Analyst

Dell Financial Services

Responsible for design, implementation, administration and operation of training programs, practices and procedures to all levels of personnel. Develop programs and practices to identify developmental needs. Provides on-going consultation on training and development research, learning theory, motivation theory, new materials, and methods and techniques. Interact with functional organizations to develop specifications for content of courses

20042011

Relationship Sales Account Manager/Trainer

Dell Financial Services

Position and sell Dell Financial products to Dell Business Customers. Resolution of escalated customer calls, letters and faxes. Provide support, feedback, and guidance to department/segment representatives.

Develop relationships with the businesses as well as forecast and strategize the needs for the business.

Conduct day to day on the job training as needed or requested. Provide assistance to peers and management on daily tasks, special projects, and recurring issues.

Key Achievements

·Frequently earn recognition for top sales performance

·Received award for Small and Medium Business Top sales for Q2 Fy'05, Q1 Fy'06 and Q4 Fy'07

·Assist in Training of New Hires as well as help provide Vitality Training for existing Reps

·Consistently meets and/or exceeds sales goals

20032004

Sales Representative

Dell Inc

Was the direct point of contact between Dell and the customer. Help create a custom solution for the customer based on their business needs. Maximize the customers overall satisfaction with Dell.

Key Achievements

·Received award for being one of the top reps on the floor for May, June, and July 

19972002

Sales Manager/Corporate Trainer

TASK Management

TASK Management was one of the leading companies for Demonstration product sales throughout the United States. Travelled the country training sales reps.

Key Achievements

·Managed and hired employees for retail locations

·Responsible for turning around low performing sites

·In charge of setting up new locations

Education

Jun 2008Jan 2010

Associates

IADT – International Academy of Design and Technology

References

Sue Boyle

“Raymie is one of the best trainer/facilitators I've ever worked with. She excels at bringing people of all levels together and getting each and every person to participate and share. Her training is lively and entertaining, and clearly shows she has excellent customer service skills and a huge amount of Dell/DFS knowledge. It was a pleasure to work with her and I hope to continue to do so over the next years at Dell.”

Brian summers

“As a complex solution dude at Dell I work with many team members on various projects. Raymie is by far the most valuable. She's very detail oriented and gets things done. "

Tim Cooper

“Raymie is very knowledgeable about all aspects of Dell Financial Services business. She is always looking for ways to improve the current processes here at Dell Financial Services and has extensive experience in dealing with customers. She always handles herself in a professional manner in everything she does and goes out her way to help others, weather it be her teammates or clients. She is so knowledgeable about her job that I often turn to her for advise and help instead of going to my manager. She would be a tremendous asset to any organization and displays great leadership skills.”