Raymie Hickman

Work History

Work History
Jan 2011 - Present

Learning and Development Sr. Training Analyst

Dell Financial Services

Responsible for design, implementation, administration and operation of training programs, practices and procedures to all levels of personnel. Develop programs and practices to identify developmental needs. Provides on-going consultation on training and development research, learning theory, motivation theory, new materials, and methods and techniques. Interact with functional organizations to develop specifications for content of courses

2004 - 2011

Relationship Sales Account Manager/Trainer

Dell Financial Services

Position and sell Dell Financial products to Dell Business Customers. Resolution of escalated customer calls, letters and faxes. Provide support, feedback, and guidance to department/segment representatives.

Develop relationships with the businesses as well as forecast and strategize the needs for the business.

Conduct day to day on the job training as needed or requested. Provide assistance to peers and management on daily tasks, special projects, and recurring issues.

Key Achievements

·Frequently earn recognition for top sales performance

·Received award for Small and Medium Business Top sales for Q2 Fy'05, Q1 Fy'06 and Q4 Fy'07

·Assist in Training of New Hires as well as help provide Vitality Training for existing Reps

·Consistently meets and/or exceeds sales goals

2003 - 2004

Sales Representative

Dell Inc

Was the direct point of contact between Dell and the customer. Help create a custom solution for the customer based on their business needs. Maximize the customers overall satisfaction with Dell.

Key Achievements

·Received award for being one of the top reps on the floor for May, June, and July 

1997 - 2002

Sales Manager/Corporate Trainer

TASK Management

TASK Management was one of the leading companies for Demonstration product sales throughout the United States. Travelled the country training sales reps.

Key Achievements

·Managed and hired employees for retail locations

·Responsible for turning around low performing sites

·In charge of setting up new locations

Education

Education
Jun 2008 - Jan 2010

Associates

IADT – International Academy of Design and Technology