Donya Bin Laswad

Work History

Work History
Feb 2015 - Present

Customer Care Supervisor 


Employee training
Receive complaints from employees
Escalation of complaints to the area manager and sales manager
Make sure to resolve all complaints
Staff appraisal deal and area manager for the level of service and fast response

Sep 2013 - Jan 2015

Data Entry

Saleh Bin Hamad Al Abdullatif Group
  • Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
  • Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
  • Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
  • Maintains data entry requirements by following data program techniques and procedures.
  • Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
  • Tests customer and account system changes and upgrades by inputting new data; reviewing output.
  • Secures information by completing data base backups.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Maintains customer confidence and protects operations by keeping information confidential.
  • Contributes to team effort by accomplishing related results as needed.
Jan 2012 - Nov 2012

Sales Assistance

Kamal Osman Jamjoom LLC
  • advise customers on the location, selection, price, delivery, use and care of goods available from the store, with the aim of encouraging them to buy and to return to buy in the future
  • operate cash registers and accept payment, or prepare finance arrangements (invoices and contracts, for example)
  • take special orders for items not currently in stock, or not normally stocked, and notify customers when the items have arrived
  • package goods for customers
  • price, stack and display items for sale and keep the store tidy and attractive
  • be aware of health, safety and welfare issues and practices
  • participate in stocktaking (counting and describing the goods in stock)
  • arrange for the repair of damaged goods or advise on necessary repairs
  • order items.


Apr 2011 - Apr 2015

Sociology and Social work (Sociology)

King Abdel Aziz University
Jan 2006 - Sep 2008

3rd Grade (12) Islamic Seience Section

Saudi Students Clubs and Schools in UK & Ireland

General Secondary


Nov 2008 - Jan 2009

Course in English

Regent London
Listening - Level A1: Elementary, Reading - Level A1: Elementary, Spoken Interaction - Level A1: Elementary, Spoken Production - Level A1: Elementary, Writing - Level A1: Elementary